Customer Success Representative - 1006 - Pretoria, South Africa

Supportfinity; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A professional painting company is seeking a proactive Customer Service Representative to manage communications with clients remotely. The ideal candidate will have 2+ years in customer service and sales, excellent phone skills, and experience with CRM systems. This role requires the ability to multitask, react quickly to leads, and ensure customer satisfaction through effective support and project coordination. Working hours align with U.S. MST and include U.S. holidays.

Qualifications

• 2+ years of experience in customer service and sales.
• Comfortable and confident handling phone conversations.
• Excellent English communication skills with no accent.
• Detail-oriented and organized, able to follow established processes.

Responsibilities

• Answer inbound calls from leads and existing clients.
• Make outbound calls to new leads and reactivate old leads / projects.
• Book estimates and handle objections effectively.
• Manage and update CRM (Dripjobs) for all client interactions.
• Assist with project coordination when necessary.

Skills

Excellent phone skills

Sales-oriented mindset

CRM management

Multitasking

Customer support

Tools

Dripjobs

Job description

About the client :

Our client is a professional painting company specializing in residential and commercial projects.

They focus on high-quality service and excellent customer experiences.

The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects.

About the role :

We are seeking a detail-oriented and organized

Customer Service Representative

to manage incoming and outgoing communications with potential and existing clients.

This role requires someone with a sales-oriented mindset, excellent phone skills, and the ability to react quickly to new leads.

The ideal candidate is confident on the phone, experienced in handling objections, and capable of managing CRM workflows while providing excellent customer support.

Experience in the U.S. market is preferred.

What you’ll be doing :

Answer inbound calls from leads and existing clients.

Make outbound calls to new leads and reactivate old leads / projects.

Book estimates and handle objections effectively to maximize conversions.

Follow "speed to lead" best practices by contacting leads immediately as they come in.

Manage and update CRM (Dripjobs) for all client interactions.

Provide customer support as needed to ensure client satisfaction.

Assist with project coordination when necessary.

Who are we looking for?

2+ years of experience in

customer service

and

sales

Comfortable and confident handling phone conversations.

Excellent English communication skills with no accent.

Detail-oriented and organized, able to follow established processes.

Experience with CRM systems (Dripjobs preferred) is a plus.

Ability to multitask and manage leads efficiently.

Position :

Customer Service Representative

Remote Status : Fully Remote

Preferred Location : South Africa

Working Hours :

8 : 30 am to 5 : 30 pm MST

Holidays : US Holidays

Salary :

USD - USD per month