Customer Success Manager Role

Buzzybooth; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A growing tech startup is looking for a Customer Success Manager to enhance client satisfaction and retention. You'll guide clients during onboarding, support their ongoing needs, and build strong relationships. Ideal candidates will have prior customer success experience and excellent communication skills. This full-time position offers flexible and remote work options in a dynamic team environment.

Benefits

Fast-growing startup environment

Supportive team

Flexible work environment

Qualifications

• Prior customer success experience is mandatory.
• Ability to communicate in English with little to no accent.
• Strong communication skills that are friendly and solution-oriented.

Responsibilities

• Guide new clients through onboarding and setup.
• Provide ongoing support for effective use of BuzzyBooth.
• Build relationships and proactively check in on client goals.
• Troubleshoot issues and coordinate with the technical team.
• Share feedback with the team to improve the product.
• Identify upsell opportunities for clients.
• Gather testimonials and referrals.

Skills

Customer success experience

Strong communication skills

Tech-savvy with SaaS platforms

Organizational skills

Job description

About Us

BuzzyBooth helps restaurants, dental offices, and other local businesses turn customers into brand advocates through our photo-booth-powered marketing automation platform.

We're looking for a Customer Success Manager who's excited to help our clients succeed and grow with us.

Role Overview

As a Customer Success Manager, you'll be the main point of contact for our clients.

Your job is to ensure they're not just happy—but thriving with BuzzyBooth.

From onboarding new clients to troubleshooting questions and sharing best practices, you'll play a key role in building long-term relationships and driving client retention.

MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE and MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT.

What You'll Do

• Guide new clients through onboarding and setup
• Provide ongoing support to ensure clients are using BuzzyBooth effectively
• Build relationships with clients and proactively check in on their goals
• Troubleshoot issues and coordinate with our technical team when needed
• Share client feedback with our team to help improve the product
• Identify upsell opportunities and help customers unlock more value
• Gather testimonials and referrals

Requirements

• MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE
• MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT
• Strong communication skills—friendly, clear, and solution-oriented
• Previous experience in customer success, account management, or support
• Tech-savvy, comfortable with SaaS platforms and tools
• Highly organized and able to manage multiple accounts at once
• Someone who loves helping others succeed

Benefits

• Be part of a fast-growing startup making a real impact for local businesses
• Work with a supportive, entrepreneurial team
• Flexible work environment
• Remote opportunity

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting