Customer Success Manager

University of Fort Hare; Pietermaritzburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A thriving company is looking for a confident and bubbly Community Manager to drive engagement and oversee successful campaigns. You will support a network of ambassadors, handling onboarding, processing feedback, and ensuring campaign targets are met. Join a dynamic team where your contributions enhance brand relationships and campaign success.

Qualifications

• Confident, friendly communicator.
• Exceptionally organized and target-driven.
• Tech-savvy and comfortable using internal systems.

Responsibilities

• Engaging with new and existing ambassadors to keep them informed and motivated.
• Monitoring campaign progress and ensuring ambassador targets are met.
• Gathering feedback from social media and handling queries.

Skills

Communication

Organization

Multitasking

Attention to Detail

Technical Proficiency

Writing Skills

Job description

Annually Cost To Company (Market related, Negotiable)

Are you a people-person with a passion for building relationships, driving engagement, and making things happen? We’re on the lookout for a confident and bubbly Community Manager to join our dynamic team!

In this exciting role, you'll be the go-to support for our growing network of ambassadors — empowering them to thrive and helping us deliver successful sampling campaigns. From onboarding and guiding ambassadors, to collecting feedback and tracking results, you’ll be at the heart of it all.

What You’ll Be Doing:

• Engaging with new and existing ambassadors to keep them informed, motivated, and supported
• Conducting pre-delivery calls and processing opt-ins
• Monitoring campaign progress and ensuring ambassador targets are met
• Gathering and uploading campaign photos and feedback from social media and emails
• Answering ambassador queries quickly and professionally
• Helping select and notify prize winners
• Reporting insights to help shape future campaign success

What We’re Looking For:

• A confident, friendly communicator
• Exceptionally organised and target-driven
• Someone who thrives on multitasking and loves a fast-paced environment
• A keen eye for detail and opportunities to improve
• Tech-savvy and comfortable using internal systems
• Strong writing and email skills

Why You’ll Love Working With Us:

You'll play a key role in driving campaign success — your efforts directly contribute to growing our business and strengthening brand relationships. Plus, you'll be part of a collaborative, forward-thinking team that values initiative, creativity, and positivity.

What You’ll Be Doing:

• Engaging with new and existing ambassadors to keep them informed, motivated, and supported
• Managing sign-ups via our website or direct outreach
• Conducting pre-delivery calls and processing opt-ins
• Monitoring campaign progress and ensuring ambassador targets are met
• Gathering and uploading campaign photos and feedback from social media and emails
• Answering ambassador queries quickly and professionally
• Helping select and notify prize winners
• Reporting insights to help shape future campaign success

What We’re Looking For:

• A confident, friendly communicator
• Exceptionally organised and target-driven
• Someone who thrives on multitasking and loves a fast-paced environment
• A keen eye for detail and opportunities to improve
• Tech-savvy and comfortable using internal systems
• Strong writing and email skills

Why You’ll Love Working With Us:

You'll play a key role in driving campaign success — your efforts directly contribute to growing our business and strengthening brand relationships. Plus, you'll be part of a collaborative, forward-thinking team that values initiative, creativity, and positivity.