Customer Success Manager

Best Web Design Pty; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading web design firm is seeking a Customer Success Manager to enhance client value. You'll build relationships and ensure project success, with responsibilities including onboarding clients and tracking project milestones. The ideal candidate is detail-oriented, possesses strong communication skills, and thrives in hybrid environments. Join us to deliver exceptional client experiences.

Qualifications

• Must have strong communication and relationship-building skills.
• Highly organised and detail-oriented.
• Able to manage multiple accounts simultaneously.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Onboard new clients and guide them through our processes.
• Track project milestones and ensure deliverables are met.
• Proactively identify opportunities to add value for clients.
• Handle escalations with professionalism and speed.

Skills

Strong communication skills

Relationship-building

Organisational skills

Detail-oriented

Account management

Job description

Location: Hybrid

Position Type: Full-Time

Level: Intermediate to Senior

About The Role

We are looking for a Customer Success Manager to ensure our clients get the most value from working with Best Web Design.

You will build relationships, manage expectations, and help clients achieve their business goals through our services.

Key Responsibilities

• Serve as the main point of contact for assigned clients.
• Onboard new clients and guide them through our processes.
• Track project milestones and ensure deliverables are met.
• Proactively identify opportunities to add value for clients.
• Handle escalations with professionalism and speed.

Who Will Excel in This Role?

• Strong communication and relationship-building skills.
• Highly organised and detail-oriented.
• Able to manage multiple accounts simultaneously.
• Comfortable working in a hybrid environment.
• Passionate about delivering exceptional client experiences.

Ready to build something great? Apply now