Customer Success Manager

Believe Resourcing; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading digital marketing agency in Johannesburg is seeking a Customer Success Manager to lead project execution and client performance management across interactive campaigns. This role demands a blend of strategic thinking and operational skills, coupled with a solid understanding of digital marketing and campaign performance metrics. Ideal candidates will have 2-4 years of relevant experience, excellent communication skills, and an analytical mindset.

Benefits

Competitive salary based on experience

Flexible working hours

One-month paid sabbatical after five years of service

Contribution toward home internet and parking

Qualifications

• 2-4 years of experience in digital marketing, account management, or project management.
• Strong understanding of campaign performance metrics and digital reporting.
• Experience managing relationships in a fast-paced digital environment.

Responsibilities

• Manage day-to-day execution of live projects, ensuring timelines, budgets, and deliverables are met.
• Serve as the primary client contact, maintaining communication and ensuring satisfaction.
• Use data and reporting tools to analyse performance and recommend optimisations.

Skills

Digital marketing

Project management

Analytical mindset

Communication skills

Tools

Google Analytics

Meta Business Suite

Job description

Overview

Location: Onsite – Johannesburg
Type: Full-time
Salary: R15000 Per Month + Commission

The Role

The company is seeking a Customer Success Manager, based in Johannesburg, to lead project execution, reporting, and client performance management across its interactive campaigns.

This role is ideal for someone who combines strategic thinking with operational precision — a professional who can analyse performance data, nurture relationships, and ensure that every campaign delivers both creatively and commercially. The Customer Success Manager will serve as the vital link between clients, creative, and development teams, ensuring seamless execution and measurable results.

Responsibilities

• Manage the day-to-day execution of live projects, ensuring timelines, budgets, and deliverables are consistently met.
• Serve as the primary client contact, maintaining communication, gathering feedback, and ensuring satisfaction throughout each campaign.
• Use proprietary data and reporting tools to analyse performance, present insights, and recommend optimisations.
• Partner with agencies to ensure correct promotion, creative amplification, and media alignment.
• Collaborate with creative and technical teams to apply best practices that maximise results.
• Contribute to post-campaign reports, internal case studies, and award submissions.
• Identify opportunities to upsell, extend, or evolve existing campaigns based on performance learnings.
• Participate in ideation sessions to ensure client objectives are carried through from concept to execution.

Experience and Requirements

• Two to four years of experience in digital marketing, account management, or project management.
• Strong understanding of campaign performance metrics and digital reporting.
• Excellent written, verbal, and visual communication skills.
• Experience managing relationships with agencies or brands in a fast-paced digital environment.
• Analytical mindset with the ability to transform data into actionable insights.
• Familiarity with interactive advertising formats such as games, microsites, or AR experiences is preferred.
• Working knowledge of tools such as Google Analytics, Meta Business Suite, or other platform dashboards.
• Collaborative, proactive attitude — someone who makes things happen, not just monitors them.
• Passion for creative technology and a desire to work on award-winning campaigns.

What’s on Offer

• Competitive salary based on experience.
• Flexible working hours and hybrid work options.
• One-month paid sabbatical after five years of service.
• Opportunity to collaborate with some of the most creative technology talent in the industry.
• Contribution toward home internet and parking.
• Fast-moving environment that celebrates experimentation and results.
• The chance to grow a career within a globally recognised creative technology brand.

Why They’ll Love It Here

• Because “safe” costs more.
• Because “average” doesn’t win awards.
• Because creativity should make people feel something.

Those who want to help redefine digital creativity in Africa — and beyond — are encouraged to apply.