Customer Success Manager

Point. Your Marketing Investment Partner; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A marketing services company in Durban is seeking a Customer Success Manager to oversee customer relationships and operational delivery. The ideal candidate will have over 3 years of experience in similar roles, focusing on client retention and revenue growth. Applicants should have a Grade 12 education, with additional qualifications in related fields being advantageous. This full-time role offers an opportunity to drive satisfaction and growth in the marketing sector.

Qualifications

• 3+ years' experience in a similar role and/or industry.
• Experience in customer service and people management is advantageous.
• Engagement in a marketing environment, particularly in creative, print, POS, and promotional merchandise.

Responsibilities

• Establish, maintain, and nurture relationships with key stakeholders.
• Execute workflows that ensure delivery of customer service level agreements.
• Provide revenue forecasts aligning with budget objectives.

Skills

Customer relationship management

Revenue generation

Operational execution

Client retention

People management

Education

Grade 12 (Matric)

Diploma or certification in a related field

Job description

At Point, we help the world's biggest brands turn marketing investment into measurable growth.

Operating across Africa and the Middle East, we deliver creative, print, POS, and promotional solutions through innovation, insight, and operational excellence.

The Role As a Customer Success Manager , you will oversee the frontline customer relationships, ensuring the operational delivery of agreed parameters and / or contract terms.

You will plan, organise, staff, control, and oversee realised revenue and opportunity generation.

The primary purpose is to achieve a highly effective & efficient service to maximise customer satisfaction .

Overview

This role focuses on building strong client relationships, ensuring delivery excellence, and driving revenue growth in a frontline customer-success capacity.

Responsibilities

Customer Relationships & Retention : Establish, maintain, and nurture professional relationships with all key stakeholders.

Focus on driving Client Retention by amplifying admiration and future-proofing services.

Operational Execution : Execute and maintain workflows and practices that enable the delivery of customer service level agreements (SLA ).

Ensure effective execution of customer strategic priorities and on-time & in full (OTIF ) delivery.

Revenue & Opportunity Generation : Provide revenue forecasts that align with budget objectives.

Focus on achieving metrics like Customer Lifetime Value (CLV) and Organic Revenue Growth .

Governance & Compliance : Manage and maintain customer approval requirements (Commercials, PO's, sampling, etc.) and ensure awareness and mitigation of risks.

Qualifications & Experience

Grade 12 (Matric) is required, with a Diploma and / or certification in a related field being advantageous.

Work Experience : 3+ years' experience in a similar role and / or industry.

Specialised Experience : Experience in customer service and people management is advantageous.

The role involves consistent engagement in a marketing environment, typically covering Creative, Print, POS, & Promotional Merchandise requirements.

Engagement & Employment Details

Seniority level : Mid-Senior level

Employment type : Full-time

Industries : Marketing Services