Customer Success Engineer

Darktrace Ltd; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A cybersecurity company is seeking a Customer Success Engineer in Cape Town. The role involves consulting with customers, maintaining expertise in the company's solutions, and ensuring customer success in deployments. Candidates should have 2+ years in a relevant role, knowledge of cloud networking, and strong communication skills. Benefits include medical insurance, life insurance, and 23 days' holiday plus public holidays.

Benefits

23 days' holiday + all national public holidays

Additional day off for your birthday

Medical insurance

Life insurance

Employee Assistance Program

Qualifications

• 2+ years of experience in a relevant role, ideally in cybersecurity.
• Strong knowledge of on-premise and cloud networking.
• Confident communicator with relationship-building skills.

Responsibilities

• Act as a security expert and consultant to customers.
• Maintain hands-on knowledge of the Darktrace solution.
• Conduct deployment discovery and architecture design reviews.

Skills

Customer Success Engineering

Technical Account Management

Cloud Networking (AWS, Azure, GCP)

Email Security

Job description

Customer Success Engineer – positions in Johannesburg and Cape Town. Full‑time. Posted today.

About Darktrace

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day.

Founded in ... The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.

Breakthrough innovations from our R&D teams have resulted in over patent applications filed.

Darktrace’s platform and services are supported by over 2, employees around the world.

To learn more, visit .

Responsibilities

• Act as a Darktrace and security expert and consultant to customers.
• Develop and maintain excellent, hands‑on knowledge of the Darktrace solution, with the expectations of self‑sufficiency and proficiency across all coverage areas of the Darktrace platform.
• Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments.
• Work towards and maintain relevant Darktrace certifications.
• Use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives.
• Understand and engage with the evolving cybersecurity landscape, and work towards / maintain relevant external certifications on this knowledge as relevant.
• Work with customers to learn their priorities and map to technical solutions.
• Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C‑Suite executives.
• Document and utilize the values statements and needs of Darktrace customers.
• Take ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion.
• Work with customers, peers, and stakeholders efficiently and reliably.
• Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross‑functional internal teams.
• Demonstrate confident presentation skills.
• Maintain organized and timely documentation, account administration, and updates of internal systems.
• Be mentored by and provide mentorship to members of the CSE team on areas of particular expertise.

Qualifications

• 2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc).
• Strong knowledge of both on‑premise and cloud networking (AWS, Azure, GCP).
• Experience within the cyber security industry preferred.
• Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture.
• Confident, polished communicator with a proven ability to build lasting, critical business relationships.

Benefits

• 23 days' holiday + all national public holidays.
• Additional day off for your birthday.
• Medical insurance.
• Life insurance.
• Employee Assistance Program.