Customer Success Consultant - Accounting

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic consulting firm in Somerset West seeks a Customer Success Consultant to oversee customer training plans and provide system support. The role offers a salary of R 20 000 to R 23 000 per month, depending on experience. Candidates should possess a Bachelor's Degree in Accounting or relevant experience, alongside proficiency in Microsoft Office and customer support skills. Apply by sending your CV in MS Word format with the subject 'POS24301 – Customer Success Consultant'.

Qualifications

• Training/Educator or Consulting experience preferred.
• Bachelor's Degree in Accounting or equivalent experience required.
• Intermediate proficiency in Excel is necessary.

Responsibilities

• Create and manage training plans with customers.
• Report on training progress of all customers in training.
• Provide system training to customers.

Skills

Training/Educator or Consulting experience

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in PowerPoint

Proficiency in Accounting software packages

Excel proficiency intermediate

Customer service/support experience

Education

Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience

Job description

Customer Success Consultant - Accounting (POS24301)

Somerset West

R 20 000 to R 23 000 per month (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024

To apply for this position: Send MS Word format CV to and use POS24301 – Customer Success Consultant in the subject line