Customer Success And Implementation Manager

Hire Far Out; Gauteng; Remote; ZAR 600 000 - 900 000; Full time

Job summary

A UK-based software company is seeking a dedicated Customer Success & Implementation Manager to oversee rollout of their platform to GP surgeries. The role requires excellent communication skills, 4+ years of experience in SaaS, and the ability to manage complex deployments. Candidates must be located in South Africa to support UK business hours. This is a full-time position with a work anywhere policy and offers strong career growth opportunities.

Qualifications

• 4+ years of experience in SaaS implementations or customer success.
• Proven ability to manage complex deployments and high-volume accounts.
• SQL proficiency is advantageous.

Responsibilities

• Manage implementation projects, coordinating internal teams.
• Conduct discovery calls to understand client objectives.
• Develop scalable processes to accelerate time from contract to launch.
• Maintain relationships with a portfolio of GP surgeries.
• Resolve technical issues and assist clients with setup.

Skills

Excellent written and verbal communication skills

4+ years of experience in SaaS implementations or customer success

Proven ability to manage complex deployments

Strong analytical skills

SQL proficiency

Education

Degree

Job description

Customer Success and Implementation Manager

We are a UK-based software company focused on transforming social prescribing in healthcare.

Our app helps clinicians and healthcare teams connect patients with local services to improve their well-being.

We are looking for a dedicated Customer Success & Implementations Manager to oversee the rollout of our platform to UK GP surgeries, ensuring significant positive outcomes.

Responsibilities

• Manage implementation projects, coordinating internal teams to meet milestones.
• Conduct discovery calls to understand client objectives and customize launch plans.
• Develop scalable processes to accelerate the time from contract to launch.
• Maintain relationships with a portfolio of over GP surgeries.
• Lead strategic account reviews and monitor client satisfaction.
• Promote platform adoption to ensure clients gain tangible value.
• Manage renewal and upsell discussions within the client portfolio.
• Resolve technical issues and assist clients with setup and configuration.
• Develop help documentation, video tutorials and support resources.
• Analyze data to identify patterns, risks and growth opportunities.
• Assist clients with DPIAs and serve as the internal data‑protection expert.
• Share client feedback with the product development team.

Qualifications

• Degree holder with excellent written and verbal communication skills.
• 4+ years of experience in SaaS implementations or customer success.
• Proven ability to manage complex deployments and high‑volume accounts.
• Strong analytical skills; SQL proficiency is advantageous.
• Experience in renewals and upsells.
• Located in South Africa and available during UK business hours (8:00 am‑6:00 pm).
• Adaptable and comfortable working in a fast‑paced, high‑output startup.

Benefits

• Annual salary : R
• – R

Work Environment

• Work Anywhere policy
• Senior level : Mid‑Senior
• Employment type : Full‑time
• Job function : Business Development and Sales
• Industry : Software Development and Consulting & Services