Customer Success & Advertising Operations

Talent Sam; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading advertising firm in Cape Town is seeking an experienced professional to ensure customer satisfaction and drive retention through optimizing advertising operations. You will manage customer onboarding, support processes, and analyze feedback to improve services. The ideal candidate has a Bachelor's degree in Business, Marketing, or related field, along with 4–6 years of experience in customer success and expertise in programmatic advertising platforms.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 4–6 years of experience in customer success and advertising operations.
• Experience with programmatic advertising platforms.

Responsibilities

• Manage customer onboarding and support processes.
• Monitor and optimize programmatic advertising campaigns.
• Collaborate with product and sales teams to address customer needs.
• Analyze customer feedback to inform service improvements.

Skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Programmatic advertising platforms

Job description

Objective

Ensure customer satisfaction and optimize advertising operations to drive retention and revenue.

Key Responsibilities

• Manage customer onboarding and support processes.
• Monitor and optimize programmatic advertising campaigns.
• Collaborate with product and sales teams to address customer needs.
• Analyze customer feedback to inform service improvements.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 4–6 years of experience in customer success and advertising operations.
• Experience with programmatic advertising platforms.
• Strong problem-solving and interpersonal skills.