Customer Services Officer

BSI; Intsika Yethu Local Municipality; Remote; ZAR 525 000 - 876 000; Full time

Job summary

A leading business improvement company is seeking a Customer Services Officer to support clients proactively while managing their requirements effectively. This role entails engaging with stakeholders globally, ensuring smooth onboarding processes, and maintaining high standards of service. Ideal candidates will have a strong client focus and be able to handle complex communications. Competitive package offered with flexible benefits.

Benefits

Health insurance

Paid annual leave

Flexible working hours

Training and development opportunities

Life insurance

Parental leave

Paid sick leave

Qualifications

• Experience gained within a customer-focused position.
• Ability to engage professionally and confidently with clients.
• Experience in a compliance-driven role.
• Ability to communicate effectively at all levels.
• High attention to detail and proactivity.

Responsibilities

• Manage key aspects of new client applications.
• Build strong relationships with stakeholders.
• Work across Product Certifications Delivery teams.
• Identify resource solutions for un-booked assessments.
• Manage inbound and outbound calls effectively.

Skills

Client-focused role experience

Negotiation skills

Problem-solving skills

Effective communication

Attention to detail

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Customer Services Officer

Taiwan - homebased

Permanent contract

About the role

Our Product Certification (PC) area enable our clients and partners to access markets, comply with regulation and standards, innovate and differentiate through certification.

The Customer & Planning Engagement team is pivotal in the global delivery of BSI's PC portfolio. They are looking for a Customer Services Officer, who will support our clients in a proactive way, with a “can do” approach and a collaborative, professional and positive manner.

If you excel in client-focused roles, possess quick thinking abilities, and approach challenges with a methodical and solutions-oriented mindset, this opportunity is perfect for you. Please join us in delivering exceptional services to our clients!

Responsibilities:

• Work within a designated region (Taiwan) however working across the global business to meet our clients demands.

• Manage key aspects of new client applications, on-boarding the client through to the ongoing maintenance and scheduling of their assessment programme.

• Build strong and effective relationships with our global Sales, Laboratory and Certification teams, to ensure on-boarding of new clients is smooth and effective, linking in all relevant stakeholders to deliver a seamless client experience.

• Work across Product Certifications Delivery teams, ensuring that we are delivering the client programme, regardless of location. Ensuring we plan Hybrid audits (where appropriate) to minimise our carbon footprint and better support our clients.

• Identify resource solutions for all un-booked Assessments within a designated territory and book with clients utilising all available planning tools, providing short and long term planning solutions, ensuring monthly delivery and relevant KPI targets are met.

• Take ownership of availability for specific external delivery teams and work with our global delivery teams to utilise all diary availability.

• Manage calls (inbound and outbound) in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are always maintained.

• Negotiate with customers in relation to diary moves to minimise the number of changes necessary whilst implementing policy where required to ensure that any cancellation charge is correctly applied, with prompt rebooking of the affected job(s).

• Manage individual workflows/Client programmes, to ensure none become out of date and place our client certificates at risk.

To be successful in the role, you will have:

• Experience gained within a customer focused position.

• Ability to engage professionally and confidently with clients.

• Experience working in a similar compliance driven role and handling difficult conversations with clients.

• Ability to effectively communicating at all levels and multi-tasking.

• Negotiation and influencing skills and high attention to detail; proactivity and problem solving skills.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 3 -days annual leave, paid sick leave, bank holidays, health insurance, life insurance, paid maternity leave , paid paternity leave , parental leave, paid menstruation leave, paid marriage leave , paid civil defence or reserve training leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organisation with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client‑Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between – to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.