Customer Services Consultant-1

LexisNexis Legal & Professional; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a client-focused support specialist who can blend service excellence with sales acumen. You will help customers via phone, email and chat, uncover needs, and guide them to products that fit their goals while maintaining accurate CRM data and collaborating with internal teams to drive retention and growth.

Ideal candidates will have experience in customer support or telesales, strong communication and negotiation skills, and the ability to multitask in a

Qualifications

• Experience in customer support, call centre or telesales roles.
• Strong verbal and written communication with persuasive skills.
• Customer-centric mindset with a sales-driven approach.
• Ability to multitask and perform under pressure.
• Proficiency with CRM systems and basic computer applications.

Responsibilities

• Handle inquiries via phone, email and chat professionally and timely.
• Resolve issues, complaints and service requests with accuracy and ownership.
• Provide clear product, pricing and policy information and follow up for resolution.
• Conduct outbound and inbound sales conversations, identify needs and suggest solutions.
• Meet sales and performance targets and convert interactions to value-adding sales.
• Manage the sales process from engagement to close and maintain a prospect pipeline.
• Build long-term customer relationships to support retention and growth.
• Keep CRM records updated and ensure compliance and data protection.

Skills

Customer support

Telesales

CRM systems

Communication skills

Negotiation

Multitasking

Job description

Are you ready to combine outstanding customer support with a commercial mindset to create value in every customer interaction? Do you enjoy understanding customer needs, solving problems, and identifying solutions that support customer growth?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

You will support existing and prospective customers across phone, email, and chat while identifying opportunities to recommend products and solutions that meet their needs. You will take ownership of customer issues and sales opportunities, maintain accurate CRM records, and collaborate with internal teams to support customer retention and growth.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues, complaints, and service requests with a high level of accuracy and ownership, escalating complex or unresolved issues when required.
• Provide clear, accurate information on products, services, pricing, and policies and follow up with customers to ensure satisfactory resolution and ongoing engagement.
• Conduct outbound and inbound sales conversations with existing and prospective customers, identify customer needs, and recommend suitable products or solutions.
• Meet or exceed individual and team-based sales and performance targets and convert service interactions into value-adding sales opportunities where appropriate.
• Manage the sales process from initial engagement to close, build and maintain a pipeline of prospects, and follow up on qualified leads.
• Build strong, long-term customer relationships that support retention and growth and maintain strong product and industry knowledge to effectively educate customers.
• Ensure CRM systems are consistently and accurately updated, adhere to compliance, quality assurance, and data protection standards, and collaborate with internal teams to enhance customer experience and commercial outcomes.

Requirements

• Previous experience in customer support, call centre, or telesales sales-based roles.
• Strong verbal and written communication skills and a confident phone manner with the ability to influence and persuade.
• Customer-centric mindset with a sales-driven approach.
• Ability to multitask and work under pressure.
• Proficiency with CRM systems and basic computer applications.
• Excellent interpersonal and relationship-building skills, active listening, and effective objection handling.
• Strong problem-solving and negotiation abilities, with good time management and attention to detail.
• Resilience, adaptability, and a continuous improvement mindset. Work in a Way That Works for You

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity