Customer Services Advisor

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service organization in Umhlanga Rocks is seeking a Customer Service Advisor to provide excellent telephony and email support for a new project. The successful candidate will have 1-2 years of experience in a similar role and a National Senior Certificate. Responsibilities include handling customer inquiries, logging complaints, and meeting performance targets, promoting a collaborative and service-focused environment.

Qualifications

• 1–2 years’ experience in Customer Service International Campaign role.
• Proven experience in the insurance space/FSP Campaign.
• Excellent command and use of English, both written and verbal.

Responsibilities

• Handle inbound calls and emails from customers with professionalism.
• Complete complaint logging and call‑taking activities.
• Provide clear information on complaint processes.

Skills

Excellent communication

Active listening

Attention to detail

Analytical skills

Education

National Senior Certificate (Grade 12)/Matric

Tools

CRM software

Job description

Job Description

We’re Hiring: Customer Service Advisor

Are you passionate about delivering excellent customer service? Do you thrive in a fast‑paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor. We are seeking a dedicated Customer Services Agent to support a new project with a new client. You will be responsible for providing first‑class customer service telephony and email support to customers, using empathy, strong listening and communications skills to answer questions about the products and processes relating to the client, specifically complaints. High levels of engagement are required and there is potential to receive additional training for more complex tasks as the project develops.

What You’ll Be Doing

• Handling inbound calls and emails from customers with professionalism and empathy
• Completing complaint logging, data reconciliation and call‑taking (in‑time) activities
• Providing clear, helpful information on complaint processes and general enquiries
• Keeping customers informed about complaint progress
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What We’re Looking For

• Previous experience in a customer‑focused environment.
• Working in a financial service environment – imperative.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team‑player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

Minimum Job Requirements

• National Senior Certificate (Grade 12)/Matric
• Clear Credit and Criminal record
• Clear HR Records
• 1–2 years’ experience in Customer Service International Campaign role
• Proven experience in the insurance space/FSP Campaign
• Proven track record of high performance
• Excellent command and use of English, both written and verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Experience in a customer centric environment and having some relevant recent telephony experience.
• Deliver high levels of accuracy and consistent quality.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Goal‑oriented with a drive to succeed in a competitive environment.
• Familiarity with CRM software and complaints management tools preferred although not essential as full training will be provided.
• Persistent and resilient attitude towards rejection and challenges.
• Ability to work under pressure and meet tight deadlines.

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It’s not just about what we do, but the way we do it. And it’s our values that make us special."

NB: All appointments are subject to the positive outcome of pre‑employment verification checks.

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