Customer Service | Utilities Advisor | Paarl

Sigma Connected Group; Paarl; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic customer service firm in Paarl seeks individuals passionate about delivering exceptional customer service. The role involves managing inbound and outbound calls, meeting KPIs, and providing support to customers. Successful candidates will have a Matric certificate, experience in a BPO or UK call centre environment, and a strong proficiency in English. Join a collaborative team that values initiative and commitment to customer satisfaction.

Benefits

15 days holiday with additional accrual

Monthly, Quarterly and Annual awards

Employee Assistance Program

R1600 referral bonus

Tree planting initiative

Discounted Medical Insurance

Free transport options

Collaborative internal communities

Supportive and inclusive environment

Qualifications

• Experience in a BPO or UK call centre environment.
• Proficiency in English.
• Willingness to learn and excel.

Responsibilities

• Manage inbound and outbound collections.
• Handle general inquiries and back-office tasks.
• Meet and exceed KPIs.

Skills

Exceptional customer service

Listening skills

Clear communication

Empathy

Education

Matric certificate

Job description

What being a part of the Sigma Family means for you

• 📈 Career development and opportunities to apply for internal promotions following your probationary period.
• 🏖 15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
• 🏆 Monthly, Quarterly and Annual awards with marvelous prizes.
• 💆♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• 🤑 R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
• 🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• 🩺 Discounted optional Medical Insurance.
• 🚌 Free and convenient transport options to make travelling a breeze.
• 💻 Join communities and collaborate with your colleagues on our internal Social Media platform.
• 💙 The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

📞You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems. Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you\'ll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved. If you\'re ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today!

What Amazing People Will Bring to the Role

🤩Join our dynamic team if you\'re passionate about delivering exceptional customer service! With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You\'re forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we\'re more interested in your eagerness to learn and your drive to excel. If you\'re ready to shine and possess the attributes we\'re looking for, this is the perfect place for you to thrive!