Customer Service Support Centre

Sandvik; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading mining solutions provider in South Africa is seeking a Sales Representative to actively promote and sell parts and services to customers. The ideal candidate will have a Matric qualification, 3-5 years of sales experience, and the ability to communicate effectively. This role offers opportunities for professional development in a diverse and international business environment.

Benefits

Opportunities for professional development

International business environment

Qualifications

• 3 - 5 years' experience in customer call center in a fast-paced sales environment.
• Knowledge of processes and techniques for selling over electronic channels.
• Physically and medically fit to work in a mining environment.

Responsibilities

• Actively promote and sell parts and services to customers.
• Identify and follow up on sales opportunities.
• Process customer orders and ensure timely delivery.
• Generate relevant reports for stakeholders.
• Conduct cold calling to acquire new customers.

Skills

Sales experience in a mining environment

Computer literacy (MS Word, Excel, PowerPoint, Power BI)

Effective communication

Ability to organize and prioritize tasks

Data analysis skills

English proficiency

Education

Matric / equivalent qualification

Relevant post Matric qualification

Job description

About Sandvik Mining

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries.

Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.

We are proud to be recognized on the Forbes Top 50 Global Employers List.

Role Overview

Actively promote and sell parts, tools, and service to support customers in alignment with their needs in an efficient manner.

Key Performance Areas

• Actively promote, sell parts and services to support customers with their needs
• Identify and follow up on sales opportunities to convert quotations to orders in line with customer needs
• Process customer orders timely, expedite, and follow through until the order is delivered
• Maintain a high level of proactive call availability and follow-up activity to produce a high level of output to reach sales targets
• Resolve system and / or order issues as and when picked up to support customers in planning production and maintenance activities
• Report and escalate customer critical orders / inquiries to the Logistics and / or Technical Solutions teams and keep the customer informed of progress on such escalated orders and / or inquiries
• Generate and disseminate relevant reports to specific stakeholders (e.g. back-order report etc.)
• Conduct cold calling to acquire new customers

Profile Required

• Matric / equivalent qualification
• Relevant post Matric qualification is advantageous
• Sales experience in a mining environment is advantageous
• 3 -5 years' experience in the customer call centre in a fast-paced sales environment
• Knowledge of the processes, tools, and techniques for selling goods and services over electronic channels
• Ability to organize, prioritize and complete multiple tasks under tight time constraints
• Ability to communicate effectively with stakeholders in writing and / or verbally
• High level of professionalism, honesty, and integrity
• Ability to analyse data and provide insights
• Computer literacy (MS Word, Excel, PowerPoint, Power BI)
• English proficiency
• Physically and medically fit to work in a mining environment
• Valid driver's license

How to apply

Please apply online through Workday (ESS) or access the Sandvik website. Applications close: 13 October.

• Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we, however, thank you for your interest in our company.

Benefits

We offer an interesting role in an international business environment as well as opportunities for your professional development.

At Sandvik, we believe that diversity of experience, perspective, and the background will lead to a better environment for our employees, our business, and, thereby, our customers.