Customer Service Supervisor

FlySafair; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading airline in Randburg is seeking a Ticket Sales Supervisor to assist passengers with ticketing, manage a team, and resolve customer issues. Candidates must have Grade 12 or equivalent, a degree in Travel is advantageous, and experience in the Airline/Aviation sector is required. The role requires excellent customer service skills and the ability to work shifts. Applications must be submitted by email, with preference given to under-represented groups.

Qualifications

• Minimum of 2-4 years' experience in an Airline/Aviation environment.
• Must be willing to work on weekends and public holidays.
• Must be willing to work shifts.

Responsibilities

• Assist passengers with ticket sales and bookings.
• Manage day-to-day operations of the ticket sales department.
• Resolve customer complaints related to ticket sales.

Skills

Customer service

Microsoft Office proficiency

Conflict resolution

Excellent communication skills

Education

Grade 12 or equivalent

Travel Degree or Diploma

Job description

Responsibilities

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.

Qualifications

• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.

Personal Attributes

• Professional;
• High integrity;
• Punctual;
• High degree of patience and assertiveness;
• Reliable and dependable;
• Ability to deal with confidential information;
• Team player;
• Immaculate time keeping;
• The ability to work well under pressure.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 31 October 2025