Customer Service Specialist

TELUS Digital; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecommunications company in South Africa is seeking Customer Support Representatives to join their team. This role involves providing exceptional customer service, handling customer inquiries through various channels, and collaborating with team members. Ideal candidates should have 6-12 months of experience in a customer-facing role and possess strong technical skills. The company offers a supportive environment and opportunities for growth.

Benefits

Supportive work environment

Training and development

Opportunities for growth

Qualifications

• 6-12 months of experience in customer-facing or technical support role.
• Excellent verbal communication and telephone etiquette.
• Ability to work a 24/7 rotational shift.

Responsibilities

• Provide exceptional customer service and technical support.
• Handle inbound and outbound phone calls professionally.
• Maintain accurate records of customer interactions.

Skills

Customer service orientation

Technical troubleshooting

Teamwork

Time-management

Job description

We are looking for Customer Support Representatives to join our dynamic team. This role is ideal for someone who is customer-focused, technically adept, and thrives in a team-oriented environment. You will be the first point of contact for our customers, providing professional support via phone, email, or other communication channels.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and offering technical support.
• Handle inbound and outbound phone calls with professionalism and courtesy.
• Work collaboratively with other team members to ensure seamless customer experiences.
• Maintain accurate records of customer interactions and follow up as needed.
• Troubleshoot and resolve basic technical issues or elevate when necessary.
• Demonstrate strong time-management and punctuality to meet work schedules and deadlines.

Requirements

• Minimum of 6-12 months of experience in a similar customer-facing or technical support role.
• Strong customer service orientation with a helpful and patient attitude.
• Good technical skills, including the ability to troubleshoot common problems and learn new systems quickly.
• Must have experience working a 24/7 rotational shift. Preferably for US based clients.
• Proven ability to work effectively within a team environment.
• Excellent timekeeping and organizational skills.
• Reliable attendance and a commitment to showing up ready to work.
• Exceptional telephone etiquette and clear verbal communication.
• Ability to remain calm and professional under pressure.

What We Offer

• Supportive and friendly work environment
• Training and ongoing development
• Opportunities for growth within the company

TELUS Values

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.