CUSTOMER SERVICE SPECIALIST

Bottom Line Training and Consulting; Paarl; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global food and beverage company in Paarl is looking for a Customer Service Specialist. The role involves managing sales orders, coordinating with sales teams, and ensuring high levels of customer satisfaction. Candidates should have excellent communication skills in English and Afrikaans, alongside 4 years of experience in Customer Service. This position offers a vibrant environment and competitive benefits.

Benefits

Pension fund

Medical Aid benefit participation

Half pay maternity leave

13th cheque

Qualifications

• 4 Years experience working in Customer Service/Order Management.
• Tertiary Qualification preferable.

Responsibilities

• Manage sales order portfolio and prioritize tasks.
• Monitor sales order confirmation processes.
• Coordinate with sales teams on operational topics.
• Ensure resolution for requests from stakeholders and customers.

Skills

Interpersonal skills

Customer centric approach

Problem-solving skills

Proactive communication

Knowledge of SAP modules

Communication in English and Afrikaans

Education

Bachelor’s degree or diploma in a technical or business field

Tools

SAP

Job description

CUSTOMER SERVICE SPECIALIST

Department: CUSTOMER SERVICE

Start date: 1 Jan 2026

Location: Paarl

PEOPLE AND WORK CULTURE AT DOHLER

The people and work culture at Doehler have been part of our success story in the past and will continue to drive our performance in the future. Our headquarters are in Germany and we have close to 10 000 employees located in more than 70 countries around the world. Our culture stems from our fundamentals, which defines our values, who we are and what we stand for. This framework enables us to be agile and to deliver out-standing customer solutions. We are passionate about everything to do with the future of nutrition. The blend of expertise, innovation and our cutting-edge technology appeals to the entrepreneurial mindset of our employees. That is why remarkable people join and stay with Doehler.

YOUR RESPONSIBILITIES

• Sales order portfolio management, prioritization and performance.
• Sales order backlog management (Lines and Value)
• Delivery backlog management (Lines and Value)
• Monitor sales order confirmation process.
• Monitor performance for service level performance (On-time In Full)
• Internal co-ordination via Service cloud for relevant cases (Price missing, Master data / Customer master data issues, Order as per leadtime etc.)
• Co-ordination with inside sales support and sales teams on customer facing operational topics (Self collectors, MOT changes, Physical good flow, Customer specific requests etc.)
• Enforce SOP for Order changes & cancellations.
• Escalation Initiation for End customer (Order Monitor)
• Resolution for requests & issues raised by internal stakeholders and end customers.
• Issue resolution within the defined TAT at the correct quality level.
• Delivery Block management on individual SO level.
• Service cloud case management for Relevant Cases.
• Automated Order Confirmation Management.
• KPI reporting for relevant indicators.

YOUR PROFILE

• Will to win, with exceptional interpersonal skills along with people management experience.
• Customer centric approach.
• Bachelor’s degree or diploma in a technical or business field is preferred, you have already gained professional experience in Supply Chain Operations and project management in an international company in a multi-cultural environment.
• Focusing on supply chain management or OTC process management, you have acquired a good overview of critical functions such as S&OP, Supply Chain Planning, Logistics, Customer Service and Production Execution over the last few years.
• With your proactive communication style you are able to convince different stakeholders and groups even in difficult situations.
• You have excellent problem-solving skills and can think outside the box and challenge the status quo.
• You have in-depth knowledge of relevant SAP modules and solutions related to OTC. Other modules are an advantage.
• You have very good communication skills in English and Afrikaans - additional languages are an advantage.

YOUR EXPERIENCE AND QUALIFICATION

• 4 Years experience working in Customer Service/Order Management.
• Tertiary Qualification preferable.

YOUR BENEFITS

• The opportunity to join a fast-growing global company in the Food and Beverage industry.
• A new and challenging role with the freedom to take ownership and make great things happen.
• Being part of a passionate team, who love and feel proud about what they do.
• Pension fund.
• Medical Aid benefit participation (non-compulsory).
• Half pay maternity leave.
• 13th cheque.