Customer Service Specialist

FirstRand; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Johannesburg is looking for a Customer Service Specialist to deliver exceptional service and handle customer complaints. The ideal candidate will hold a diploma and have 3 to 5 years of relevant experience, along with proficiency in tools such as Hogan, XDS, WinDeed, and MS Office. This role offers opportunities for networking and process innovation. Candidates with disabilities are encouraged to apply as part of the company's equity plan.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 3 to 5 years of related experience in a similar role.
• Experience with customer onboarding and regulatory requirements.

Responsibilities

• Deliver exceptional and high-quality service to customers.
• Process customer complaints efficiently.
• Plan for process improvements.

Skills

Exceptional customer service

Process improvement

Feedback seeking

Education

Diploma

Tools

Hogan

XDS

WinDeed

HANIS

Plexus

PowerApps

MS Office

Job description

Job DescriptionHello future Customer Service Specialist

The role requires you to provide customers with excellent and prompt service through understanding their needs and to process complaints within agreed timelines. Perform root cause analysis and recommend solutions to remedy process breakdownsAre you someone who can:

• Deliver exceptional and high quality service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations

You will be an ideal candidate if you have the following:

• Qualification: Diploma
• 3 to 5 year’s related experience in similar role
• Exposure to Hogan, XDS, WinDeed, HANIS, Plexus, PowerApps and MS Office
• Customer Onboarding, KYC and FICA ensuring they meet the Guernsey regulatory requirements

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below03/02/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.