Customer Service Specialist

RareCruit (Pty) Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global customer experience management company in Durban is seeking a Customer Service Specialist with a financial background. This role involves providing top-notch support and service as the first point of contact for customers. Candidates should possess strong problem-solving and communication skills, with at least 1 year of relevant experience. Flexibility in working hours is required.

Qualifications

• Proven experience as Financial Customer Support Specialist - 1+ year in the role.
• Flexibility to work rotating 8-hour shifts, including evenings and weekends.
• Ability to adapt and respond to different types of customers.
• Strong problem-solving abilities and patience under pressure.

Responsibilities

• Provide exemplary customer service as the primary point of contact for clients.
• Identify and resolve hardware, operating system, and networking issues.
• Update customer records and contribute to team efforts.

Skills

Customer orientation

Problem-solving skills

Strong verbal communication

Ability to multitask

Familiarity with CRM systems

Job description

A global customer experience management company, digitally powered and human-driven, with multiple locations internationally is seeking experienced Customer Service Specialist to join their growing team in Durban.

DBN | Permanent | R 10 000

We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team.

This role will be the first point of contact for the customers, ensuring they receive top-notch service and support.

The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities

• As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients' interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.

Requirements and Skills

• Proven experience as Financial Customer Support Specialist - 1 + year in the role.
• Flexibility to work rotating 8-hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt / respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritise, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

Working Hours

• Mon to Friday 7 : 30 am to 8 : 30pm EST
• Saturday 10 : 00am to 4 : 00pm EST

By submitting your personal data and application you hereby confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date.

For more information please do not hesitate to contact us.