Customer Service Specialist

Ciovita; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology services company is seeking a skilled Customer Service Agent to ensure customer satisfaction through exceptional support and resolution of technical issues related to system design. The ideal candidate has experience in customer service, strong knowledge of system design, and excellent problem-solving skills. Join this dynamic role to make a difference in customer experience.

Qualifications

• Proven experience in customer service, preferably in a technical support role.
• Strong knowledge of system design principles and problem-solving methodologies.
• Excellent communication skills and ability to explain complex concepts.

Responsibilities

• Respond promptly to customer inquiries regarding system design.
• Maintain high CSAT scores through effective solutions.
• Collaborate with teams to resolve system design issues.

Skills

Customer service experience

Technical problem-solving

System design knowledge

Communication skills

Attention to detail

Job description

We are looking for a highly skilled and motivated Customer Service Agent with expertise in system design, implementation, and process problem-solving. As a Customer Service Agent, they will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving technical issues related to system design.

Responsibilities

• Respond promptly and professionally to customer inquiries, concerns, and technical issues related to system design.
• Maintain a high CSAT score on our internal ticketing system, by showing capacity to analyze and troubleshoot complex problems, providing effective solutions to customers.
• Collaborate with cross-functional teams to identify and resolve system design issues. Namely 3PL warehouse, dispatch team, and international team members
• Continuously stay updated with the latest industry trends and advancements in system design and problem-solving techniques.
• From time to time you may be asked to assist at industry events with on-the-ground customer assistance.

Requirements

• Proven experience in customer service, preferably in a technical support role.
• Strong knowledge of system design principles and problem-solving methodologies.
• A positive attitude towards teamwork, problem-solving and constant improvement
• Proficiency in troubleshooting and resolving technical issues related to system design.
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and concisely.
• Exceptional problem-solving skills, with the ability to think critically and provide innovative solutions.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• A customer-centric mindset with a passion for delivering exceptional service.