Customer Service / Sales Support Virtual Assistant

Neat Hive Cleaning; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A rapidly growing cleaning startup is seeking a proactive Virtual Assistant to join their team. This fully remote role involves managing customer inquiries, coordinating cleaning appointments, and troubleshooting operational issues. Candidates should have 2+ years in customer service and be flexible to work during Pacific Time hours, including weekends. This position offers competitive pay and opportunities for professional growth.

Benefits

Competitive pay: $4–$7 / hr

Bonuses for performance

Direct mentorship from the founder

Career growth opportunities

Qualifications

• 2+ years in customer service or administrative support.
• Experience working remotely or as a virtual assistant.
• Flexibility for weekend hours.

Responsibilities

• Manage customer inquiries via phone, email, and chat.
• Coordinate schedules between customers and cleaners.
• Track bookings, revenue, and team performance.

Skills

Problem-solving

Fluent in English

Organized

Tech-savvy

Tools

Google Sheets

CRM tools

OpenPhone

Job description

Ready to help build a fast-growing cleaning startup from the ground up?

We're Neat Hive Cleaning, a Portland, OR-based home cleaning company expanding rapidly.

We're looking for a proactive, resourceful Virtual Assistant who thrives in a startup environment and is excited to work directly with the owner to scale the business. This is a full-time, fully remote role.

You'll be the bridge between our customers, cleaning teams, and operations — making sure the business runs smoothly every day.

What You'll Do

• Manage customer inquiries via phone, email, and chat
• Book, reschedule, and confirm cleaning appointments
• Handle inbound and outbound sales — turning leads into happy customers
• Interview, hire, and onboard cleaners to maintain quality
• Coordinate schedules between customers and cleaners
• Assist with customer feedback and quality control
• Troubleshoot daily operational issues with a problem‑solving mindset
• Track bookings, revenue, and team performance

You'll Succeed Here If …

• You love solving problems and "closing the loop" with customers
• You're fluent in English (written + spoken) and comfortable with North American customers
• You're organized, tech‑savvy (Google Sheets, OpenPhone, CRM tools), and detail‑oriented
• You thrive in a fast‑paced, startup setting with direct founder involvement
• You're calm under pressure and enjoy juggling multiple tasks at once
• You're excited about professional growth into an operations manager / general manager role

Requirements

• 2+ years customer service or administrative support experience (home services a plus)
• Experience working remotely or as a virtual assistant
• Sales and / or phone experience preferred
• Must be available during Pacific Time hours, including weekends (Sat + Sun full days required)
• Flexibility to take two weekdays off instead of weekends

What We Offer

• Competitive pay: $4–$7 / hr USD depending on experience
• Bonuses for hitting sales and performance targets
• Paid bi‑weekly via Wise
• Direct mentorship from the founder
• Career growth into senior operations or management roles
• A supportive, international team environment

If you're looking for a role where you can grow, learn directly from a founder, and help build a startup from the ground up — we'd love to hear from you.