Customer Service / Sales Support Virtual Assistant

Lume Cleaners; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A home cleaning company is seeking a dedicated Virtual Assistant to manage customer inquiries, schedule appointments, and support cleaning teams. This full-time remote position requires at least 2 years of customer service experience and excellent communication skills. Competitive hourly rate and opportunities for growth are offered.

Benefits

Competitive hourly rate

Performance bonuses

Professional development opportunities

Supportive team environment

Qualifications

• 2+ years of customer service experience, preferably in home services.
• 1+ year of experience as a virtual assistant or in remote work.
• Proficiency in written and verbal English communication.

Responsibilities

• Manage customer inquiries via phone, email, and chat.
• Schedule and confirm cleaning appointments.
• Coordinate with cleaning teams for service delivery.
• Handle inbound and outbound sales and follow-ups.

Skills

Customer service experience

Virtual assistant experience

Excellent communication

Scheduling software knowledge

Sales experience

Problem-solving mindset

Job description

Are you passionate about delivering exceptional customer service and helping busy families reclaim their time?

We’re a rapidly growing home cleaning company seeking a dedicated Virtual Assistant to join our team.

You’ll be the voice of our brand, ensuring every customer interaction exceeds expectations while supporting our cleaning teams. This is a fully remote position.

What you’ll do

• Manage customer inquiries via phone, email, and chat
• Schedule and confirm cleaning appointments
• Coordinate with cleaning teams for optimal service delivery
• Handle inbound and outbound sales and follow‑ups
• Assist with quality assurance and customer feedback
• Interview and onboard cleaners for the team

What we’re looking for

• 2+ years of customer service experience (home services preferred)
• 1+ year of virtual assistant or remote work experience (US based)
• Excellent written and verbal English communication
• Experience with scheduling software and CRM systems
• Availability during EST business hours (flexibility required)
• Inbound/outbound sales experience strongly preferred
• Problem‑solving mindset with attention to detail

What we offer

• Competitive hourly rate ($5‑7 USD / hour based on experience)
• Performance bonuses and growth opportunities
• Professional development and training
• Supportive team environment
• Long‑term career growth potential

This is a full‑time remote position with opportunities for advancement as we continue to grow.

Ready to make a difference in people’s lives while building your career?

Apply now

Job Type : Full‑time

Pay : R88,57 - R,50 per hour

Expected hours : per week

Application Question(s) : Do you have experience working in a service‑based business?

Do you have experience working for a US‑based company?

Work Location : In person