Customer Service Sales Representative

Bce Foodservice Equipment (Pty) Ltd.; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading foodservice equipment company based in Johannesburg is seeking a vibrant Customer Service Agent. The ideal candidate should have Grade 12 or equivalent, possess excellent communication skills, and be customer-focused. Responsibilities include processing transactions, managing customer orders, and providing high-quality support. This is a full-time entry level position offering the opportunity to develop in the sales and hospitality sectors.

Qualifications

• Entry level position requiring Grade 12 or Matric.
• Previous experience in customer service is a distinct advantage.
• Excellent command of English and strong communication skills are essential.

Responsibilities

• Process all customer transactions accurately and timeously.
• Manage orders from entry to finalization.
• Provide professional customer service and support.

Skills

Excellent communication skills

Customer focused

Energetic

Problem solving ability

Education

Grade 12 / Matric equivalent

Qualification in Sales

Tools

SAP

Microsoft Office packages

Job description

Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.

Key duties and responsibilities (including but not limited to) :

Process all customer transactions accurately and timeously.

Manage orders from entry to finalization.

Manage all customer feedback requirements regarding Order Status, Back-orderReporting, and general inquiries in adherence to all policies and procedures.

Develop positive relationships with customers and provide professional Customer Service and Support.

Foster relationships with internal colleagues and relevant business departments.

Use initiative and be proactive in resolving customer queries promptly.

Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes :

Grade 12 / Matric equivalent

Qualification in Sales – distinct advantage

Previous experience in a customer service department and / or a call centre (distinct advantage)

Excellent communication skills (both verbal and written)

Excellent command of the English language

Data capture accuracy & attention to detail

Ability to manage customer's expectations

Customer focused – ability to excel in the provision of service

Energetic / shows initiative and have ability to work under pressure

Ability to consistently deliver quality service even when under pressure

Time management skills and self-starter

Product application knowledge of catering equipment an advantage

PC literate (SAP, Microsoft Office packages including outlook)

Problem solving ability

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Hospitality