Customer Service & Sales Executive

Lgc Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading life science tools company is seeking a Customer Service & Sales Executive for a 6-month contract in Gauteng, South Africa. This role involves managing customer orders, providing support, and ensuring service excellence in a dynamic environment. Candidates should have experience in customer service and order entry, with strong IT skills. Passion for delivering outstanding service is essential.

Qualifications

• Previous experience in a sales support or customer service environment.
• Experience with order entry and working with ERP / CRM systems.
• Strong IT skills in MS Office, Excel, Outlook, MS Teams.

Responsibilities

• Process customer orders efficiently and accurately.
• Respond to customer inquiries with professionalism.
• Coordinate with internal departments and clients for service delivery.

Skills

Sales support

Customer service

Order management

Communication skills

IT skills

Education

High school diploma or equivalent experience

Tools

Pastel

Sales Force

MS Office

ERP systems

Job description

Customer Service & Sales Executive (6-Month Contract)

We are looking for a motivated fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team.

This is a 6-month contract role ideal for someone who thrives in a dynamic fast-paced environment, enjoys juggling multiple tasks and is passionate about delivering outstanding service.

Key Responsibilities

• Order Management: Efficiently and accurately process customer orders.
• Customer Support: Respond to customer inquiries with professionalism and clarity.
• Cross-Team Collaboration: Coordinate with internal departments, suppliers and clients to ensure seamless service delivery.
• Service Excellence: Uphold and enhance LGC's reputation for quality and customer satisfaction.
• Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions.
• Enter all customer orders correctly into the Pastel / ERP system on the day of receipt or within agreed timescales; notify customers via email upon order release.
• Provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are met; inform customers of any delays in advance.
• Improve back-order management and updates to customers by monitoring and chasing shipments and/or suppliers on product delays.
• Communicate courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
• Manage Sales Force Cases daily; deal with tasks and raise to ensure response times are within agreed critical metric timescales.
• Register customer complaints by logging into the Service Cloud (or local) Complaint System and maintain important metrics reporting; raise issues to the manager.
• Communicate closely with field sales personnel to keep them informed of matters arising regarding their customers and provide customer feedback.
• Take ownership of exceeding customer expectations based on customer needs.

Qualifications

• Previous experience in a sales support or customer service environment.
• Experience with order entry and working with ERP / CRM systems; Pastel and Sales Force experience will be beneficial.
• Excellent written and verbal communication.
• Thrives in high-pressure environments maintaining focus and efficiency to meet deadlines and deliver quality results.
• Strong IT skills: MS Office, Excel, Outlook, MS Teams.
• Knowledge of ERP systems such as SAP, Oracle, SAGE or Pastel.
• Experience using Service Cloud / Sales Force or similar CRM tools.

• Valid Driver's License and own transport.
• High school diploma or equivalent experience.

ABOUT LGC

LGC is a leading global life science tools company providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments.

Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are appreciated for their performance quality and range.

Our Values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal Opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion or belief.

Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnicity or national origins, religion or belief, age or trade union membership.

Additional Information

Remote Work: No

Employment Type: Full-time

Key Skills: Abinitio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics

Contact & Miscellaneous

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1

For more information about LGC please visit our website: scienceforasaferworld