Customer Service Representative – Graduates Welcome

Mashreq Bank; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A rapidly growing customer support company in Cape Town is looking for a Customer Service Representative to enhance customer satisfaction through professional assistance. This role is ideal for fresh graduates seeking to start their careers in customer support. The company offers a competitive salary, paid training, and work-from-home flexibility.

Benefits

Competitive salary package

Paid training

Work-from-home flexibility

Career advancement opportunities

Health and wellness benefits

Qualifications

• No prior experience required.
• Fresh graduates are encouraged to apply.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve product or service-related issues.
• Maintain accurate records of customer interactions.
• Provide product and service information to customers.

Skills

Excellent verbal and written communication skills in English

Basic computer literacy and familiarity with MS Office and web-based tools

Strong problem-solving abilities

Customer-centric mindset

Education

Bachelor's degree in any discipline

Job description

Job Summary

SysTechCare Support is seeking enthusiastic and articulate individuals to join our dynamic Customer Service team. As a Customer Service Representative, you will serve as the first point of contact for our valued customers, ensuring a positive experience through prompt, professional, and empathetic assistance. This role is perfect for fresh graduates or individuals looking to build a rewarding career in customer support within a fast-growing company that values learning, innovation, and teamwork.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner

• Resolve product or service-related issues by identifying the cause, selecting the best solution, and following up to ensure resolution

• Maintain detailed and accurate records of customer interactions using CRM systems

• Provide product and service information to customers and guide them through processes when needed

• Escalate complex queries to the appropriate departments while ensuring proper follow-through

• Maintain a high level of customer satisfaction and professionalism in all interactions

• Collaborate with internal teams to continuously improve customer experience

Required Skills and Qualifications

• Bachelors degree in any discipline (Final-year students may also apply)

• Excellent verbal and written communication skills in English

• Basic computer literacy and familiarity with MS Office and web-based tools

• Ability to multitask and remain calm under pressure

• Strong problem‑solving abilities and attention to detail

• Customer‑centric mindset with a genuine desire to help others

Experience

• No prior experience required – full training provided

• Prior experience in customer service, BPO, or a call center is a plus, but not mandatory

• Fresh graduates are encouraged to apply

Working Hours

• Full‑time: 5 days a week (rotational shifts)

• Shift timings: Flexible between 9:00 AM to 9:00 PM IST

• Weekend availability may be required on a rotational basis

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices

• Empathy, patience, and the ability to remain courteous under pressure

• Quick learning and adaptability to new tools and processes

• Strong listening skills and the ability to handle objections tactfully

• Time management and organizational skills

Benefits

• Competitive salary package with performance‑based incentives

• Paid training and continuous learning opportunities

• Work‑from‑home flexibility and remote onboarding

• Career advancement opportunities within the organization

• Supportive work environment with team‑building activities

• Health and wellness benefits after probation (where applicable)

Why Join SysTechCare Support?

At SysTechCare Support, we believe in empowering our employees and creating a workplace where innovation and empathy drive everything we do. Whether you are just starting out or looking for your next challenge, you will find a supportive team, ample growth opportunities, and a mission‑driven culture that celebrates excellence and customer satisfaction.

How to Apply

Interested candidates should send their updated CV/resume to us with the subject line Application – Customer Service Representative.
Alternatively, visit our careers page us to apply directly.

We thank all applicants for their interest, but only shortlisted candidates will be contacted.