Customer Service Representative (French Speaking)

The Global Talent Co.; Johannesburg; Remote; USD 20,000 - 30,000; Full time

Job summary

A leading company is seeking a French-speaking Customer Service Representative to provide exceptional support to clients. This full-time remote role includes responsibilities like client inquiries, problem resolution, and account management. Excellent fluency in French and English, along with strong communication skills, are essential for success in a collaborative and innovative environment.

Benefits

Competitive compensation

Professional development opportunities

Supportive team culture

Qualifications

• Fluent in French and English, with strong written and verbal communication skills.
• Experience in a customer service role preferred.
• Reliable and organized, able to work independently in a remote environment.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Identify and resolve client issues by troubleshooting.
• Assist clients with account setup and updates.

Skills

Fluent in French

Fluent in English

Problem-solving skills

Strong communication skills

Tools

CRM software

Job description

Customer Service Representative (French Speaking)

Full-time (40-hours per week), Remote

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

This role is with a customer-centric company dedicated to delivering exceptional support and building long-term client relationships. We are seeking a French-speaking Customer Service Representative to join the team and provide outstanding service to our clients.

Responsibilities:

1. Customer Support: Respond to client inquiries via phone, email, and chat in a timely and professional manner, ensuring high levels of customer satisfaction.

2. Problem Resolution: Identify and resolve client issues by troubleshooting, answering questions, and providing information about products or services.

3. Customer Account Management: Assist clients with account setup, updates, and other service-related requests to ensure a smooth experience.

4. Feedback Collection: Gather and record customer feedback to help improve services and identify opportunities for enhancement.

5. Collaboration with Internal Teams: Work closely with the product and service teams to relay client needs and ensure seamless service delivery.

6. Documentation: Accurately document interactions, issues, and resolutions in the CRM system to maintain up-to-date client record

Requirements:

• Fluent in French and English, with strong written and verbal communication skills in both languages.

• Experience in a customer service role preferred.

• Ability to handle client inquiries with professionalism, patience, and empathy.

• Familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus.

• Excellent problem-solving skills and a solutions-oriented mindset.

• Reliable, organized, and able to work independently in a remote environment.

Join our team and be part of a collaborative and innovative environment where your skills and expertise will make a real impact. We offer competitive compensation, professional development opportunities, and a supportive team culture. Apply now and take the next step in your recruiting career!

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.