Customer Service Representative

DASH BPO; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service company in Randburg is seeking a dedicated Customer Care Agent to assist customers with technical and billing inquiries. The ideal candidate must have previous customer support experience, excellent communication skills, and be willing to work international hours. Join our team to ensure a seamless customer experience while adhering to company policies and procedures.

Qualifications

• Previous experience in the mobile services industry.
• High energy and engaging personality essential.
• Understanding of PCI Compliance required.

Responsibilities

• Handle incoming calls and assist customers.
• Provide accurate information regarding technical and billing inquiries.
• Resolve inquiries efficiently and adhere to company policies.

Skills

Customer support experience

Attention to detail

Excellent communication skills

Outgoing personality

Understanding of PCI Compliance

Job description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent. In this role, you will be responsible for handling incoming calls and assisting customers with Technical and Billing Enquiries. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.

Requirements

• Previous customer support or help desk experience in the mobile services industry
• Attention to detail so you know when to escal ate anomalies.
• High Energy and Engaging Personality
• Identify customers’ needs, clarify information, research every issue and provide accurate, valid and complete information by using the right tools
• Outgoing and humorous outlook
• Excellent communication skills are a MUST.
• Be humble as we sometimes get escalated by incidents that are outside of our control.
• Must be willing to work with Back Office and Chat Channels over and above the voice channel.
• Understanding of PCI Compliance
• Willing to work international hours with reliable transport as attendance is a major KPI.
• Sense of Urgency when there’s a crisis
• Build relationships and liaise with all support departments respectively.