Customer Service Representative

Vida Shoes International; Pretoria; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A global footwear company is seeking a dynamic customer representative for remote work. The role involves handling customer inquiries and order processes while providing exceptional service. Candidates should have a Matric Certificate and 2-3 years of eCommerce experience. This full-time position offers a monthly salary of $400 - $550 and opportunities for growth.

Benefits

Opportunity for career advancement

Work from home

Flexible work hours

Qualifications

• 2 to 3 years of customer service experience required.
• Fluent in English (speaking, reading, writing) necessary.
• Ability to manage multiple customer interactions efficiently.

Responsibilities

• Work with order release and fulfillment systems.
• Handle customer calls and emails regarding sales process.
• Communicate issues to brand management as needed.

Skills

Customer service experience in eCommerce

Strong communication skills

Computer skills (PC/Mac, Microsoft Office)

Calm under pressure

Multi-tasking

Knowledge of Shopify and ticketing tools

Education

Matric Certificate (Grade 12) or equivalent

Tools

Shopify Plus

Gorgias

Zendesk

Job description

Overview

Since 1973 Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing producing and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year. We are looking for a dynamic and friendly customer representative to join our international customer service team. We are planning to expand our customer service team so there is room for growth for the right individual!

Responsibilities

• Work with order release and fulfillment systems in Shopify and proprietary platforms.


• Maintain and execute return processing through an integrated system.


• Receive and promptly handle customer calls and emails regarding all aspects of: o Sales order process; Return Goods Authorization (RGA); General product knowledge


• Maintain a positive empathetic and professional attitude toward customers at all times.


• Communicate and escalate any issues or concerns to brand management as needed.


• Perform ad hoc duties as assigned.

Qualifications & Skills

• Matric Certificate (Grade 12) or equivalent.


• 2 to 3 years of customer service experience in eCommerce.


• Strong communication skills fluent in English (speaking reading and writing).


• Excellent courteous customer service skills with the ability to remain calm under pressure.


• Strong computer skills general knowledge of PC / Mac and Microsoft Office.


• Ability to multi-task and manage multiple customer interactions efficiently.


• Working knowledge of Shopify Plus and ticketing tools like Gorgias Zendesk etc.


• Must be able to work a 40-hour week on Eastern Standard Time (EST).

Must Have

• A reliable internet provider


• A personal computer


• A backup power source such as a UPS (Uninterruptible Power Supply)

Details

• Salary: $400 - $550 / month (based on experience)


• Work Arrangement: Fully remote / work from home


• Growth Potential: Opportunity for career advancement and skills development


• Employment Type: Full-Time


• Experience: years


• Vacancy: 1


• Monthly Salary : 400 - 550

Thank you in advance for your interest in this opening. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. At this time only qualified candidates will be contacted.

Direct applicants only no third-party staffing inquiries please.

Required Experience :

Unclear Seniority