Customer Service Representative

HB Travels; Newcastle; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A travel services company is seeking a Customer Service Representative to support travelers during their booking journey. Responsibilities include assisting clients with travel inquiries, providing timely information, and ensuring a high-quality customer experience. Candidates should have strong communication skills and a customer-focused mindset. This is a full-time role with a remote and flexible work environment, offering career growth opportunities and travel perks.

Benefits

Remote flexible work environment

Training and support in travel systems

Access to travel discounts

Opportunities for career growth

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused mindset with problem-solving abilities.
• Comfortable working with online systems and booking platforms.
• Ability to multitask and remain organized in a fast-paced environment.
• Prior customer service, call center or hospitality experience is a plus.

Responsibilities

• Assist clients with inquiries regarding travel options, bookings, and itineraries.
• Provide accurate and timely information via phone, email, or chat.
• Handle changes, cancellations, and special requests with professionalism.
• Collaborate with the team to ensure smooth service delivery.
• Document and track client interactions to maintain service quality.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Job description

About Us

We are a travel services company dedicated to helping individuals families and groups create stress-free and memorable travel experiences. From booking flights and cruises to arranging accommodations and activities our mission is to provide clients with personalized top-tier service.

Position Overview

We are seeking a Customer Service Representative who is passionate about travel and enjoys helping this role you will support travelers throughout their booking journey answering questions resolving concerns and ensuring an exceptional customer experience.

Key Responsibilities

• Assist clients with inquiries regarding travel options bookings and itineraries
• Provide accurate and timely information via phone email or chat
• Handle changes cancellations and special requests with professionalism
• Collaborate with the team to ensure smooth service delivery
• Document and track client interactions to maintain service quality

Qualifications

• Strong interpersonal and communication skills
• Customer-focused mindset with problem-solving abilities
• Comfortable working with online systems and booking platforms
• Ability to multitask and remain organized in a fast-paced environment
• Prior customer service call center or hospitality experience is a plus

What We Offer

• Remote flexible work environment
• Training and support in travel systems and client service best practices
• Access to travel discounts and industry perks
• Opportunities for career growth within the organization

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1