Customer Service Representative

Greenstar; Mogalakwena Local Municipality; On-site; ZAR 150,000 - 200,000; Full time

Job summary

Greenstar, a leading company in recycling, seeks a dedicated Customer Service Representative to enhance customer satisfaction through effective communication and problem resolution. Ideal candidates will have a customer-focused mindset and the ability to handle high call volumes while ensuring excellence in service delivery. Join a team that values innovation and continuous improvement in a flexible and dynamic environment.

Qualifications

• Minimum one year experience in a Customer Care role.
• Proficient computer skills.
• Ability to perform under pressure while remaining calm.

Responsibilities

• Answering high-volume incoming calls in a call centre environment.
• Handling customer service queries and complaints promptly.
• Processing all customer-related queries consistently.

Skills

Customer-focused mindset

Organisational skills

Professional telephone manner

Problem-solving

Strong people skills

Job description

About The Role

Job Purpose

To undertake the Customer Service process within Panda Recycling, ensuring that agreed service levels are achieved for customers at the best value.

Role Context

• The Customer Service Representative will work as a vital part of the Customer Service team to support customers in their transactions with Panda.
• The CSR will ensure that all customer interactions result in a closed service loop.

Responsibilities

• Answering high-volume incoming calls in a call centre environment.
• Handling customer service queries and complaints, liaising with other departments to resolve issues.
• Processing all customer-related queries and requests promptly and consistently.
• Willingness to undertake ongoing training for new equipment, processes, and operations.
• Prepared to work in a flexible, multi-skilled environment.
• Working as part of a team with a positive attitude.
• Flexibility in work patterns may be required.

Candidate Profile

• Excellent professional telephone manner and customer service skills.
• Customer-focused mindset.
• Minimum one year experience in a Customer Care role.
• Good organisational skills.
• Proficient computer skills.
• Ability to work effectively in a team environment.
• Strong people skills.
• Commercial awareness.
• Ability to perform under pressure while remaining calm.
• Flexibility to respond to different tasks and areas.

Essential Competencies

Customer Service and Communication:

• Experience communicating with customers.
• Effective oral and written communication skills.
• Ability to communicate with diverse groups and individuals.
• Following specific processes and procedures.
• High level of customer satisfaction in previous roles.
• Experience in process-managed environments.
• Effective communication with management across the company.

Problem Solving Techniques

• Ability to identify problems.
• Applying analytical and investigative skills to resolve issues.
• Handling challenging support situations.

Personal Interaction

• Knowledge transfer to others.
• Adaptability to changing environments.
• Thinking creatively and outside the box.

About You & Us

Join us on the journey…

Over the past 30 years, Beauparc has grown through acquisitions, sharing a vision and values. We are now a group of nearly 3,000 employees contributing to growth and success.

Our primary goal is to ensure the safety and wellbeing of our people and partners. We believe in responsible resource management, innovation, and continuous improvement. Beauparc is committed to environmental sustainability, customer satisfaction, and strong leadership rooted in values.

We seek talented, passionate individuals who challenge each other for better outcomes.

Take the first step today and join us…

Beauparc is committed to attracting and retaining a diverse workforce that reflects the communities we serve.
(DE&I Policy Statement)

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