Customer Service Representative

Panda Recycling UK; Mogalakwena Local Municipality; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading waste management company in Limpopo is looking for a Customer Service Representative. Join a dynamic team where you can utilize your strong communication skills to assist customers effectively. This role welcomes quick learners and those eager to develop in a supportive environment. Responsibilities include managing customer interactions, resolving queries, and providing accurate information to ensure customer satisfaction.

Qualifications

• Quick learner with the ability to adapt in a fast-paced environment.
• Professional and friendly telephone manner.
• Strong knowledge retention to provide detailed information.
• Customer-oriented with a focus on satisfaction.

Responsibilities

• Answer incoming calls and direct them appropriately.
• Engage with customers in a professional manner.
• Provide accurate information about services.
• Resolve customer queries and complaints.
• Make outbound courtesy calls to follow up on complaints.

Skills

Communication skills

Customer-focused mindset

Organisational skills

Attention to detail

Ability to adapt

Computer skills

Job description

About The Role

Join our team at Panda Waste and utilise your exceptional communication skills to deliver outstanding customer service. No prior experience is needed, as we welcome quick learners who are eager to develop their skills in a dynamic and supportive environment.

As a vital part of our Customer Service team, you will act as a support to customers throughout their interactions with The Panda Group. Your exceptional communication skills will be essential in providing accurate information, resolving queries, and addressing customer concerns.

Principal Accountabilities

• Utilise your excellent communication skills to answer incoming calls and direct them to the appropriate personnel.
• Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction.
• Demonstrate your knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services.
• Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
• Process customer-related queries and requests efficiently and consistently.
• Thrive in a flexible, multi-skilled environment and contribute positively to the team.
• Utilise your communication skills to make outbound courtesy calls, following up on customer complaints.

Skills Required

• Quick learner with the ability to adapt and develop new skills in a fast‑paced environment.
• Possess a professional and friendly telephone manner, engaging customers with empathy and courtesy.
• Strong knowledge retention ability to provide accurate and detailed information to customers.
• Attention to detail to ensure precise and thorough customer service.
• Customer‑focused mindset, dedicated to meeting and exceeding customer expectations.
• Excellent organisational skills to manage tasks and prioritise effectively.
• Proficient computer skills to navigate customer service systems efficiently.
• Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
• Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
• Demonstrated ability to perform under pressure and remain calm and composed.
• Flexibility to adapt to different tasks and responsibilities within the working environment.

Schedule

Monday to Friday

Join us on the journey….

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success. Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey………. Panda aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)