Customer Service Representative

Pty; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading technology company in Johannesburg is seeking a customer support professional with a focus on building long-term client relationships. The ideal candidate will have a degree, 3-5 years of experience in sales or customer service management, and strong communication skills. This is a full-time role in a call center environment, offering the chance to work with advanced products and clients across various industries.

Qualifications

• Minimum 3-5 years working experience in a sales or customer service management role.
• Good communication skills are required for this role.
• Deep knowledge of PC&V products is an advantage.
• Experience with account management is required.
• Knowledge of West Africa mining terrain is a plus.
• French speaking is considered an advantage.
• Proficient in PowerPoint presentations and data analysis.

Responsibilities

• Develop customer contacts to build long-term relationships.
• Respond to medium complexity technical inquiries.
• Provide responses to customer inquiries based on scripts.
• Assign claims to colleagues effectively.
• Resolve order and delivery issues.
• Follow up on service contracts.
• Recommend alternative products or services.
• Keep CRM updated in collaboration with stakeholders.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Education

Degree

Job description

Overview

We believe we can develop the technology and gain the know-how to make a difference. Its a big responsibility and we are committed to making an impactful positive change. We need your skills curiosity and drive for change to fulfil our goal. Together we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Purpose of the role

Focuses on customer support

Responsibilities

• Develops customer contacts to build long-term relationships with customers
• Responds to low to medium complexity technical inquiries equipment installation providing technical product specifications etc.
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Receives and assigns claims to colleagues minimizing potential negative impact towards our customer
• Interacts with clients to resolve order and delivery issues
• Follows op on service contracts.
• Recommends alternative products or services
• Keeps CRM updated in collaboration with other stakeholders

Work Environment

Typically located in a call center environment

This position is not compensated based on achievement of sales targets

Promotes a culture of personal and team safety including others who may be affected by the companys operational activities

What you bring

• Degree
• Minimum 3-5 years working experience in a sales or customer service management role.
• Good communication skills will be required for this role.
• Deep knowledge of the PC&V products will be an added advantage.
• Experience with account management is required for this role.
• Knowledge of West Africa mining terrain will be an added advantage.
• French speaking will be an added advantage.
• Must be a computer literate and ability to do PowerPoint presentations analyze data and knowledge of sales management tools will be needed for this role.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type

Full-Time

Experience

years

Vacancy

1