Customer Service Representative

Bizcurate; Johannesburg; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A customer service firm is seeking a professional to manage inquiries and resolve issues remotely. Candidates should have prior customer service experience, strong communication skills, and the ability to work independently. The role offers a full-time schedule on weekdays with competitive pay. Reliable internet and a quiet workspace are essential.

Benefits

Competitive monthly rate

Flexible schedule

Benefits may be available through staffing agency

Qualifications

• Previous customer service experience (call center or remote work preferred).
• Strong communication skills both verbal and written.
• Ability to work independently in a remote environment.
• Reliable internet connection and a quiet professional workspace at home.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Resolve issues efficiently and follow up on customer interactions.
• Maintain thorough records of interactions in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution.

Skills

Customer Service

Communication Skills

Typing

Data Entry

Basic Math

Education

High School Diploma or GED

Tools

CRM Platforms

Email Systems

Chat Systems

Job description

Overview

This is a remote position.

Handle customer inquiries via phone, email, or chat with professionalism and accuracy.

Resolve issues efficiently and follow up on customer interactions.

Maintain thorough records of interactions in the CRM system.

Collaborate with internal teams to ensure timely issue resolution.

Responsibilities

• Handle customer inquiries via phone, email or chat with professionalism and accuracy.
• Resolve issues efficiently and follow up on customer interactions.
• Maintain thorough records of interactions in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet performance benchmarks including customer satisfaction and response time.

Qualifications

• Previous customer service experience (call centre or remote work preferred).
• Strong communication skills both verbal and written.
• Ability to work independently in a remote environment.
• Comfortable using digital tools, CRM platforms and email / chat systems.
• Reliable internet connection and a quiet professional workspace at home.
• High school diploma or GED required.
• Must reside in South Africa.

Benefits

• Schedule: Full-time Monday to Friday (some flexibility may be required).
• Pay Rate: Competitive monthly rate (commensurate with experience).
• Benefits: May be available through staffing agency (eligibility may vary).

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1