Customer Service Representative

Boyd Group Services; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading collision repair company in Gauteng is seeking a Customer Service Representative to provide exceptional customer experiences and manage administrative tasks within the repair facility. The ideal candidate should have a high school diploma and experience in administration, preferably within an auto body environment. Strong multitasking ability and communication skills are essential. The position offers competitive compensation and various benefits including annual paid time off and medical coverage.

Benefits

Annual Paid Time Off (PTO)

Paid Parental Leave

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Continuing Education Opportunities

Qualifications

• 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment.

Responsibilities

• Ensure consistent execution of WOW plan.
• Schedule appointments for vehicle repair.
• Obtain necessary repair authorization documentation.
• Prepare RO work packet.
• Record communications with customers.
• Manage ARMS throughout the day.

Skills

Multitasking ability

Strong attention to detail

Good oral and written communication skills

Customer service skills

Education

High School Diploma or GED

Job description

Company

Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over (locations) and growing, our 10+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best. We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting. (CCC One is our repair management system).
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
• Prepare RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators – R (rental) – NR (no rental) – G (Gerber pay).
• Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and Experience

• High School Diploma or GED (General Education Diploma).
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills and Abilities

• Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Physical Demands

These duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day.
• Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non-Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.

Equal Opportunity Employer

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation

Compensation: $ $