Customer Service Representative

Pure Placements (PTY) LTD; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a Customer Service Representative to support UK customers. This role involves handling queries, resolving order issues, and providing product support. Candidates should have a Grade 12 qualification and at least 3 years of customer service experience in e-commerce. Strong communication skills and a proactive attitude are essential. The position offers a salary of R15,000 per month plus a discretionary bonus, along with leave and medical aid options.

Benefits

20 days leave + public holidays

Discretionary bonus

Medical Aid cover planned

Qualifications

• Minimum 3 years of customer service experience within the e-commerce space.
• Strong Freshdesk experience and Brightpearl CRM experience is beneficial.
• A friendly, can-do attitude with a love for customer service.

Responsibilities

• Handle calls and email queries from UK customers.
• Resolve order issues like missing items and returns.
• Provide stock availability and product questions support.

Skills

Strong English communication skills

Customer service experience

Problem-solving

Attention to detail

Ability to multitask

Education

Grade 12 qualification

Tools

Freshdesk

Brightpearl CRM

Job description

Customer Service Representative (UK Support) – Cape Town

R15,000 / month + discretionary bonus

Bloubergstrand - Big Bay (soon)

20 days leave + public holidays

Medical Aid cover planned

Love solving problems and making customers smile?

Join our client’s team – one of the UK’s fastest-growing LED lighting companies – as they build a brand-new customer service hub in Cape Town.

They’re not your average e-commerce company. They believe great service beats everything. And we’re bringing that belief to South Africa, where you can grow your career from the ground up.

What you will do

• Calls and email queries from UK customers
• Order issues: missing items, parcel redirection, returns
• Stock availability and product questions
• Fast, professional, right-first-time problem-solving

You’ll be a key voice of their brand, and your work will directly impact customer satisfaction and loyalty.

What we’re looking for

• Grade 12 qualification
• 3+ years of customer service experience within the e-commerce space
• Strong Freshdesk experience
• Brightpearl CRM experience is beneficial
• Strong English communication skills (written & spoken)
• A friendly, can-do attitude and love for customer service
• Ability to multitask and stay calm under pressure
• Attention to detail and a proactive approach
• Own reliable transport is a bonus