Customer Service Rep

Swifty Sports South Africa; Umhlanga Rocks; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A rapidly growing international sports betting brand in Durban is seeking Customer Care Specialists to provide exceptional support across various platforms. Responsibilities include managing customer inquiries, conducting compliance reviews, and collaborating within a dynamic team. The ideal candidate will have 2+ years of experience in a customer service role, preferably within gaming or regulated environments. Join a forward-thinking team with opportunities for career advancement.

Benefits

Exposure to international best practices

Culture of support and continuous learning

Opportunities for career advancement

Qualifications

• Minimum 2 years’ experience in customer service, preferably in online gaming or regulated environments.
• Strong interpersonal skills and ability to handle sensitive situations.
• Team-oriented with high accountability in a compliance-driven environment.

Responsibilities

• Deliver high-quality support via live chat, email, and phone.
• Conduct risk assessments and assist with AML compliance.
• Resolve customer queries and complaints in line with regulatory standards.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Attention to detail

Job description

Join a Global Team | Now Hiring: Full-Time Customer Care Specialists (Durban, South Africa)

Swifty Sports, a rapidly growing international sports betting and gaming brand with operations in the UK, Ireland, and soon South Africa, is expanding its operational support team. We're looking for full-time Customer Care Specialists to join our Durban based team and help us deliver world class service across our platforms.

About the Role

As a Customer Care Specialist, you will play a key role in ensuring a seamless and professional customer experience. This position involves both proactive and reactive support, including customer interactions, risk assessments, compliance reviews, and complaint handling. You will be part of a dynamic operations team that values integrity, efficiency, and customer excellence.

Key Responsibilities

• Deliver high quality support via live chat, email, and phone channels
• Perform responsible gambling checks and support intervention processes
• Conduct risk assessments and assist with AML (Anti-Money Laundering) compliance reviews
• Resolve customer queries and complaints in line with regulatory standards
• Maintain accurate documentation of customer interactions and actions taken
• Work collaboratively within a shift-based team structure, including evening and weekend rotations
• Contribute to the continuous improvement of support processes and tools

Requirements

• Minimum 2 years’ experience in customer service (experience in online gaming, betting, or other regulated environments is preferred)
• Excellent communication, interpersonal, and problem solving skills
• High attention to detail and ability to manage sensitive situations with discretion
• Strong sense of accountability and a collaborative, team-oriented approach
• Comfortable working in a structured, compliance-driven environment
• Based in Durban, South Africa, with the ability to work full-time in a hybrid or office-based setup

What We Offer

• A role in a globally operating company with exposure to international best practices
• The chance to be part of a high performing, forward thinking team
• A culture of support, development, and continuous learning
• Opportunities for career advancement in a fast scaling organisation