Customer Service (Payables Support)

MCI; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MCI is hiring Customer Service Agents in Cape Town, offering onboarding, coaching, and paths for career growth. You will handle account inquiries, payments questions, and service requests in a fast-paced, team-oriented environment.

Ideal candidates have Grade 12/NSC, clear background, and strong communication with basic computer skills. Training is provided, plus opportunities for advancement within a growing tech-enabled BPO setting.

Qualifications

• Grade 12 / NSC or equivalent.
• Clear criminal record.
• Pass a drug screening assessment.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

Responsibilities

• Respond to inbound customer inquiries in a professional and courteous manner.
• Assist customers with payment inquiries, account questions, and service requests.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic account and payment-related issues.
• Process customer requests and maintain accurate account records.
• Accurately document customer interactions using internal systems.
• Follow company policies, compliance requirements, and quality standards.
• Escalate complex customer concerns when appropriate.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Data entry

Education

Grade 12 / NSC

Tools

MS Office Suite

Job description

Education Grade 12 / National Senior Certificate (NSC)

Min. Years Experience 1

LOCATION

Cape Town, ZA

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic and customer-focusedCustomer Service Agents to join our growing team. In this role, you will provide exceptional customer support by assisting customers with account inquiries, payment-related questions, and general service requests.

If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, we'd love to hear from you. We offer comprehensive training, ongoing coaching, and excellent opportunities for career growth.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Respond to inbound customer inquiries in a professional and courteous manner.
• Assist customers with payment inquiries, account questions, and service requests.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic account and payment-related issues.
• Process customer requests and maintain accurate account records.
• Accurately document customer interactions using internal systems.
• Follow company policies, compliance requirements, and quality standards.
• Escalate complex customer concerns when appropriate.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must have a clear criminal record.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

Preferred

• At least one year of experience in customer service within a contact centre
• Experience handling payment-related or financial service inquiries is advantageous.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American