Customer Service Migration - Agent X10

Energy At Work; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Johannesburg is looking for candidates to handle customer calls and resolve queries efficiently. The position requires a Matric certificate, an NQF Level 5 certificate, and 2-3 years of relevant experience in banking call centres, emphasizing high-profile client interactions. Applicants should possess excellent communication skills and the ability to work in a fast-paced environment.

Qualifications

• Matric certificate is required.
• NQF Level 5 certificate is non-negotiable.
• 2-3 years of experience in a banking call centre environment with high-profile clients is non-negotiable.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Maintain a high level of customer satisfaction and service quality.
• Update customer records and escalate complex issues when necessary.
• Work towards meeting performance targets and KPIs.

Job description

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Maintain a high level of customer satisfaction and service quality.
• Update customer records and escalate complex issues when necessary.
• Work towards meeting performance targets and KPIs.
• Excellent communication and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.

Qualifications

• Matric certificate
• NQF Level 5 certificate (non-negotiable)
• 2-3 years of experience in a banking call centre environment, handling high-profile clients (non-negotiable)

If you meet these criteria, apply now! We'll be in touch with qualified candidates. If you don't hear from us within 2 weeks, please consider your application unsuccessful. Start your journey with us today!