Customer Service Manager: Lead & Elevate CX

Opencast Consulting Sa; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading business solutions provider in Cape Town is seeking an experienced Customer Service Manager to lead their team. The ideal candidate will have a proven track record in customer service leadership, along with strong communication and problem-solving skills. If you're passionate about creating exceptional customer experiences and driving operational excellence, this role offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive work environment

Qualifications

• Proven experience in a customer service leadership role.
• Strong communication, problem-solving, and decision-making skills.
• Ability to manage and motivate a team in a fast-paced environment.

Responsibilities

• Lead and inspire the customer service team to achieve excellence.
• Develop and implement customer service strategies and initiatives.
• Monitor customer satisfaction metrics and ensure continuous improvement.
• Handle escalated customer concerns and provide effective resolutions.

Skills

Customer service leadership

Strong communication

Problem solving

Team motivation

CRM proficiency

Relationship building

Job description

A leading business solutions provider in Cape Town is seeking an experienced Customer Service Manager to lead their team. The ideal candidate will have a proven track record in customer service leadership, along with strong communication and problem-solving skills. If you're passionate about creating exceptional customer experiences and driving operational excellence, this role offers a competitive salary and opportunities for professional development.