Customer Service Manager Honeydew

Kempston Recruitment; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency is looking for a CS Sales Manager to join a plant equipment manufacturer in Honeydew. The successful candidate will need a minimum of 5 years of experience in sales and customer relationship management, along with a basic understanding of mechanical or industrial engineering. This role involves understanding customer needs, managing sales processes, and utilizing CRM tools. An exciting opportunity for candidates who are knowledgeable in the mining and energy sector.

Qualifications

• Minimum 5 years of sound professional experience, preferably in plant or maintenance operations.
• Knowledge of major value drivers of customer P&L.
• Sufficient technical background to understand client processes.

Responsibilities

• Identify and understand customer needs specific to segments.
• Manage customer relationships focusing on CS topics.
• Initiate the quotation process for CS offerings.

Skills

Customer relationship management

Sales lead generation

Market trend analysis

Technical understanding of plant operations

Education

Basic Mechanical / Industrial engineering education

Tools

MS Office

SAP Quotation

CRM software

Job description

CS Sales Manager
Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.

Duties & Responsibilities

Customer understanding: Identifies and understand customer needs. Segment specific development of customers.

Observe market trend in own cluster (e.g. competitive landscape, customer landscape).

Relationship management: Together with the team, the CS sales manager manages customer relationships with the main focus on CS topics. Responsible for sales in the non-food business in chain conveyor and components.

Sales and Quotation support: Responsible for initiating the quotation process for CS offering. Generates sales leads for equipment / plant business. Support the ASM in the specific business.

CRM: Utilization and responsibility for dedicated data set.

Develop CS Business in the BU related in order to reach the budget.

Desired Experience & Qualification

Minimum 5 years of sound professional experience. External: Former plant, maintenance, operations manager. Basic Mechanical / Industrial engineering education. Fundamentals of business administration and marketing.

Tools: MS Office + Internal software: Intranet (B-World, SAP Quotation, CRM, etc.).

Business Knowledge

Knowledge of major value drivers of customer P&L, and ability to explain the impact of the company's services (ROI).

Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes. Knowledge of sales and service in process engineering operations. Knowledge of mining / energy sector.