Customer Service Manager at PnP

Pick n Pay; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail supermarket chain is seeking a candidate to manage customer service implementation and ensure store hygiene standards in Cape Town. The ideal candidate should have a Grade 12/Matric and 12-18 months of face-to-face customer service experience. Key responsibilities include store standards management and training. This role offers a chance to work in a dynamic environment with a focus on quality service.

Qualifications

• 12-18 months face-to-face customer service experience.

Responsibilities

• Manage the implementation and monitoring of customer service levels.
• Ensure all store and hygiene standards are met.
• Handle customer service and communication.

Skills

Analytical skills

Good communication skills

Good intrapersonal skills

Basic computer literate (MS Office)

Basic knowledge on the SOP governing the food safety procedure

Report Writing

Education

Grade 12/ Matric

Job description

Role Summary

To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met

Requirements

• Grade12/ Matric
• 12-18 months face-to-face customer service experience

Compensation

• Analytical skills
• Good communication skills
• Good intrapersonal skills
• Basic computer literate (MS Office)
• Basic knowledge on the SOP governing the food safety procedure
• Report Writing

Key Responsibilities

• Customer Service
• Store Standards - SOP
• Customer Communication
• Training
• Administration
• Social Responsibility
• Ad-hoc Projects

Closing Date - 24 November 2025