Customer Service Manager

Rad Resources; Sandton; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Rad Resources is seeking a knowledgeable networking specialist to join our team in a senior client-facing role. The candidate will work on complex enterprise environments, focusing on network topology, Cisco troubleshooting, and SDWAN/cloud security implementations.

Strong collaboration with service teams is essential to deliver integrated network solutions. The ideal candidate has extensive experience with MPLS, VPN, routing, and LAN/WAN architectures, plus a track record in managing complex

Qualifications

• Engineering / Computer Science / Information systems degree or equivalent experience advantageous
• ITIL Foundation level essential / Lean Sigma
• Customer Service / Relationship Management – advantageous
• Experience with heterogenous complex Enterprise client environments

Skills

Network topology

Cisco networks

General network products

SDWAN/Cloud/Security

Education

Engineering/CS/IS degree or equivalent

ITIL Foundation/Lean Sigma

Customer Service/Relationship Mgmt

Enterprise client environments experience

Job description

Knowledge

• Network topology and architecture experience:


• Knowledge of Cisco networks (troubleshooting and analysis) - MPLS, VPN, Routing, LAN, Switching


• Knowledge of general network products i.e., shaping, compression, acceleration etc.


• Knowledge of SDWAN/ Cloud / Security

Minimum Qualification

• Engineering / Computer Science / Information systems degree or equivalent experience advantageous


• ITIL Foundation level essential / Lean Sigma


• Customer Service / Relationship Management – advantageous


• Experience with heterogenous complex Enterprise client environments

Minimum Experience

• At least 5-10 years in a customer facing position within the IT industry, minimum of 3-5 years in a similar management role


• Project Management experience preferable


• Track record of delivering services and solutions in complex Telco environments