Customer Service Manager

Opencast Consulting Sa; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading business solutions provider in Cape Town is seeking an experienced Customer Service Manager to lead their team. The ideal candidate will have a proven track record in customer service leadership, along with strong communication and problem-solving skills. If you're passionate about creating exceptional customer experiences and driving operational excellence, this role offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive work environment

Qualifications

• Proven experience in a customer service leadership role.
• Strong communication, problem-solving, and decision-making skills.
• Ability to manage and motivate a team in a fast-paced environment.

Responsibilities

• Lead and inspire the customer service team to achieve excellence.
• Develop and implement customer service strategies and initiatives.
• Monitor customer satisfaction metrics and ensure continuous improvement.
• Handle escalated customer concerns and provide effective resolutions.

Skills

Customer service leadership

Strong communication

Problem solving

Team motivation

CRM proficiency

Relationship building

Job description

Job Opportunity

Customer Service Manager

Company: Opencast Consulting

Location: Cape Town, South Africa

Employment Type: Full-Time

Opencast Consulting, a leader in delivering tailored business solutions, is seeking a dynamic and experienced Customer Service Manager to join our team.

If you're passionate about creating exceptional customer experiences and driving operational excellence, this is your chance to make an impact.

Key Responsibilities

• Lead and inspire the customer service team to achieve excellence.
• Develop and implement customer service strategies and initiatives.
• Monitor customer satisfaction metrics and ensure continuous improvement.
• Handle escalated customer concerns and provide effective resolutions.
• Collaborate with other departments to align customer service objectives with business goals.
• Train and mentor team members, fostering a culture of growth and accountability.

Qualifications and Skills

• Proven experience in a customer service leadership role.
• Strong communication, problem‑solving, and decision‑making skills.
• Ability to manage and motivate a team in a fast‑paced environment.
• Proficiency in relevant tools or software, e.g., CRM platforms.
• A customer‑centric mindset with a passion for building relationships.

Why Join Opencast Consulting?

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Be part of a company committed to innovation and excellence.

Ready to apply?

Send your resume and cover letter to with the subject line "Customer Service Manager Application".

Join us in shaping exceptional customer experiences.