Customer Service Host

DigiOutsource; Cape Town; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Group Life Cover

Funeral Fund Benefit

Income Continuation Benefit

Medical Aid Subsidy

Retirement Annuity Subsidy

Job summary

DigiOutsource, part of Super Group, is hiring a Customer Service Host in Cape Town to deliver high‑quality service across live chats, calls and emails. You’ll resolve queries, update records and support customers with a solutions‑driven approach.

Join a fast‑growing team focused on product experience, security and customer satisfaction in the online gaming space. This role requires flexibility for 24/7 shifts and a commitment to excellence in a dynamic contact centre environment.

Qualifications

• Clear, confident written and verbal communication.
• Collaborative mindset to work with cross‑functional teams.
• Strong organisational skills and ability to manage multiple projects.
• Exceptional attention to detail and commitment to high‑quality work.
• Adaptability in fast‑moving environments.
• Ability to handle complex interactions clearly and effectively.
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required.
• Must be available to work 24/7 shifts.
• Must have reliable transport.

Responsibilities

• Provide world‑class customer service via telephone, email, and online chats.
• Process and resolve incoming and outgoing contacts in a multimedia environment.
• Enter and update information in relevant databases.
• Complete tasks assigned during each shift.
• Build and manage customer relationships and cross-sell products/services.
• Solve problems during shifts.
• Handle and take ownership of customer queries.
• Maintain excellent time management and adhere to schedules.
• Perform additional tasks as required by managers or shift supervisors.

Skills

Clear communication

Collaborative mindset

Organisational skills

Attention to detail

Adaptability

Handle complex interactions

Matric with 2+ years CS experience

Available to work 24/7 shifts

Reliable transport

Education

Matric with 2+ years customer service experience

Degree/Diploma (customer service related)

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the game.

What You’ll Do

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats
• Processing and resolving incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What You’ll Bring

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• The ability to handle complex interactions clearly and effectively
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
• Must be available to work 24/7 shifts
• Must have reliable transport

Desirable Skills You’ve Got Up Your Sleeve

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Expertise in managing multiple customer contacts simultaneously.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These Competencies Are

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What You’ll Get Back

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!