Customer Service Hero

Zasttra (Pty) Ltd.; Pietermaritzburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online retail company in Pietermaritzburg is seeking Customer Heroes to build relationships and handle customer enquiries across multiple channels including email, live chat, and phone. Ideal candidates are enthusiastic multi-taskers with good communication skills and an interest in online activities.

Qualifications

• Enthusiastic multi-tasker with a professional approach.
• Ability to handle stressful situations while maintaining a smile.
• Eager to stay updated on current campaigns and sales.

Responsibilities

• Handle enquiries about online orders and collections.
• Assist buyers and sellers via e-mail, live chat, and phone.
• Ensure customer satisfaction in a fast-paced environment.

Skills

Great communication

Multi-tasking

Customer relationship building

Online interest

Job description

Customer Heroes at Zasttra.com don't just answer questions – they build relationships with our customers and ensure the Zasttra.com can continue to offer the easiest way to shop online. The fast-paced environment at Customer Service means no day is like the next. To fit the profile you need to be an enthusiastic multi-tasker who can maintain a cool and professional approach even in stressful situations. You're used to taking responsibility and using your own initiative, while always having a smile on your face.

We want you to enjoy working with both computers and people – often simultaneously. You should also be a great communicator and eager to stay updated on current campaigns, sales activities and strategies. Last but not least, you have a great interest in everything online.

Your daily work includes handling enquiries (from both sellers and buyers) about online orders, collections and products across every channel – from e-mail and live-chat to telephone calls and regular mail correspondence.