Customer Service Graduate — Launch Your Med Tech Support Career

Smith+Nephew; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global medical technology company in Durban is seeking a Customer Service Graduate to ensure efficient order processing and excellent customer support. The ideal candidate will need a Matric qualification and a Commercial Degree or Diploma. This position requires a proactive approach to resolving customer queries and developing strong relationships. The role offers full-time employment with a focus on inclusion and work/life balance.

Benefits

Flexible Vacation and Time Off

Paid Holidays

Paid Volunteering Hours

Employee Wellness Programme

Qualifications

• Manage all customer emails and telephone calls within the required response times.
• Process all customer orders within 24 hours to meet customer’s SLA and expectations.
• Enter all transactions accurately first time to ensure delivery.

Responsibilities

• Develop strong relationships with customers and provide professional support.
• Respond to customer enquiries and manage disputes promptly.
• Collaborate with colleagues for best practice sharing.

Skills

Customer service

Order processing

Document management

Proactive problem-solving

Time management

Education

Matric Qualification

Commercial Degree or Diploma

Job description

A global medical technology company in Durban is seeking a Customer Service Graduate to ensure efficient order processing and excellent customer support. The ideal candidate will need a Matric qualification and a Commercial Degree or Diploma. This position requires a proactive approach to resolving customer queries and developing strong relationships. The role offers full-time employment with a focus on inclusion and work/life balance.