Customer Service Finance Manager

Mondelez International; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Mondelēz International seeks a Credit & Collections leader to oversee customer credit risk, drive collections, and minimize bad debt. You will partner with Sales and Finance to define strategies, onboard new customers, and assess credit risk while leading a team responsible for credit analysis and receivables management.

The role requires strong data interpretation, cross-functional collaboration, and a drive to meet KPIs, with emphasis on compliance and continuous improvement within the OTC

Qualifications

• Significant experience in credit and collections management or financial accounting.
• A business perspective on credit decisions and risk.
• Leadership experience with team development and performance coaching.

Responsibilities

• Oversee credit risk management and collections strategies with sales and finance.
• Enforce global credit policy and maintain strong customer relationships.
• Ensure accuracy in receivables and train the credit analysis team.
• Represent the company in credit groups and manage high‑risk accounts.
• Monitor legal compliance, BTC processes, and KPI delivery.

Skills

Credit management

Collections

Team leadership

Data analysis

Communication

Education

Finance degree or credit management diploma

Tools

SAP

Excel

PowerPoint

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will oversee credit management and/or cash collection activity. Working with the sales and finance functions, you will minimize overdues, and clear claims and deductions in an accurate and timely manner, monitoring and mitigating our risk and minimizing bad debt write-offs.

How you will contribute

• Oversee customer credit risk management and effective customer collections (including defining collection strategies and worklists, new customer onboarding, ongoing credit assessments and risk category and credit limit maintenance)
• Adopt, communicate and enforce the global credit policy, building in-person relationships with major customers and the sales teams that support them
• Ensure the technical proficiency of the bill-to-cash staff and manage the team responsible for credit analysis and receivables collection including training and skills development
• Represent the company in professional credit groups and manage high-risk accounts and bankruptcies
• Ensure staff are aware of and compliant with legal issues pertaining to credit and collection activities

What you will bring

• Significant experience in credit and collection management or financial accounting
• A business perspective to the context of credit decisions
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

What you need to know about this position: The key purpose of the role is to assure Customer Finance Service quality for customers; coordinate and manage country Customer Finance Specialists; provide recommendations and outcomes that will enhance key management, organizational performance of local organization; ensure customer satisfaction in Finance Service. Establish and Guarantee credit policies and manage credit exceptions with regard to the OTC process. Ensure compliance and SOX standards maintained.

What extra ingredients you will bring

• Customer, service & Finance orientation
• performance motivation
• communication skills
• Leadership, people management and managerial skills
• Accountability, proactive thinking, flexibility
• SAP, Excel, PowerPoint knowledge
• Stakeholder management
• Sound Knowledge of all African markets

Education / Certifications

• Finance Degree / National Diploma in Credit Management
• 7-10 years in credit control environment
• 3 years in a leadership role

Job specific requirements

• Accountable Finance Service quality for Customers
• Responsible for Bill to Cash performance
• Participation in regular customer meetings
• Invoicing Management: Monitor paper invoice distribution, approve credit/debit memo, manage escalation for issues and exceptions
• Alignment with Customer Collaboration on Finance solutions
• Monitor and steer local Service KPIs and portfolio
• Monitor adherence to BTC processes global/local standards
• Plan, coordinate and follow up on supervised personnel work
• Establish department personnel needs included in the department development plan
• Project coordination (ex: automated cash application)
• Account Receivables
• Implement/Execute agreed service framework with Customers
• Serve as an escalation point for the BTC services provided to the customer channel / segment in scope
• Ensure on time and proper issue resolution with corresponding functions
• Ensure continuous service improvement provided to customers
• Assist in avoiding customer disputes and miscommunication
• Provide visibility to the most current balances to be used by credit, collections, billing, and disputes
• Audit management and GCP management

Travel requirements

Minimal

Work schedule

40 hours per week

No Relocation support available

Business Unit Summary

Mondelēz International’s Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets. The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne. The Business Unit’s Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular Credit & Collections Management (BTC) Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!