Customer Service Executive

The Legends Agency; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing meat supplier is seeking a Customer Service Executive to provide exceptional support to UK customers. The role involves managing customer inquiries, processing orders, and resolving issues remotely while working UK hours. Candidates must have at least 1 year of customer service experience and strong communication skills. A proactive approach and resilience under pressure are essential. This full-time role offers a monthly salary between £1,000 and £1,200, with IT hardware provided for remote work.

Qualifications

• 1+ year of customer service experience is required.
• Excellent communication skills are crucial for the role.
• Candidates must demonstrate strong computer literacy, particularly with Microsoft Office.

Responsibilities

• Handle inbound customer calls and process orders via phone or email.
• Respond to emails with close attention to detail.
• Resolve queries and complaints promptly and professionally.

Skills

Customer service experience

Excellent telephone manner

Clear communication skills

Strong computer literacy

Organised and detail-oriented

Proactive learner

Resilient under pressure

Flexible working

Tools

3CX phone app

Microsoft Office

Job description

Customer Service Executive

Join a Fast-Paced, Growing Meat Supplier Supporting UK Customers

Remote (SA-Based) | £1,000–£1,200/month | UK Hours: 8:30am–4:30pm

About Our Client

Our client is a rapidly growing UK-based premium meat supplier serving both retail and wholesale markets. They are passionate about quality, efficiency, and providing exceptional customer experiences. With strong growth plans, they offer a dynamic environment where committed professionals can thrive.

The Role: Customer Service Executive

As Customer Service Executive, you will play a key role in ensuring smooth day‑to‑day operations by supporting customers across multiple channels. You will manage order processing, respond to enquiries, and resolve issues with professionalism and care. This is a remote, full‑time role aligned to UK hours, including some weekend coverage.

Key Responsibilities

• Minimum 1 year of customer service experience
• Handle inbound customer calls using 3CX phone app
• Respond to emails across multiple inboxes with close attention to detail
• Process and place customer orders via phone or email
• Resolve queries and complaints promptly and professionally
• Provide accurate product support and general assistance
• Work flexibly, including regular Saturdays based on business needs

About You

• 1+ year of customer service experience
• Excellent telephone manner and clear communication skills
• Strong computer literacy, including Microsoft Office
• Organised, efficient, and detail-oriented
• Proactive learner with a can‑do attitude
• Resilient under pressure with a strong work ethic
• Ethical, professional, and committed to quality
• Start date: ASAP (within 1–2 weeks preferred)
• Remote working, IT hardware provided, CRM system to be introduced.