Customer Service Executive

Modern Day Talent; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading property photography company is seeking a Customer Service Executive in Cape Town. This hybrid role involves managing client relationships, handling inquiries, and supporting account management, all while ensuring exceptional service. Ideal candidates will have 3+ years of experience in customer-facing roles, excellent communication skills, and a proactive approach to client satisfaction.

Benefits

Hybrid working structure

Opportunity to work with a dynamic international team

Training and support for success

Qualifications

• 3+ years of experience in customer service, account management, or a similar client-facing role.
• The ability to work independently while following processes and instructions.
• A proactive mindset to improve client satisfaction.

Responsibilities

• Serve as the primary contact for US-based clients, handling incoming requests and updates.
• Conduct initial diagnostics on client needs, coordinating with internal teams.
• Build and maintain strong client relationships to encourage loyalty.

Skills

Excellent written and verbal communication skills

Problem-solving ability

Customer service experience

Organizational skills

Emotional intelligence

Job description

Job Title : Customer Service Executive
Location : Cape Town, South Africa
Working Pattern : Hybrid - 4 days in office in Claremont, 1 day remote
Working Hours : US East Coast hours | 3pm–11pm SAST
Reports to : Senior Management Team
Salary Range : R20, - R25, gross per month

Our client is a leading property photography company, capturing stunning, high-quality images and video tours for real estate agents and homeowners across the UK and the US.

Their mission is to help homes shine in the market, and our talented team delivers exceptional visual content with speed, creativity, and professionalism. They are expanding their international team and looking for a dynamic Junior Account Executive to join them.

This hybrid role blends day‑to‑day customer service with proactive account management, ensuring their clients feel supported, valued, and excited to work with them.

You'll be the friendly, capable first point of contact for clients from handling queries, coordinating with internal teams, and following up to make sure everything runs smoothly.

At the same time, you'll nurture accounts, spot opportunities for upselling and cross‑selling, and play a part in client retention.

It's an ideal role for someone with 3+ years of experience in a client‑facing role who’s organized, commercially aware, and thrives on helping people.

Key Responsibilities

• Serve as the primary contact for US-based clients, handling incoming requests, enquiries, and updates with professionalism and warmth.
• Conduct initial diagnostics on client needs or issues, coordinating with relevant internal teams for resolution.
• Keep clients informed with timely, proactive communication.
• Build and maintain strong client relationships to encourage loyalty and repeat business.
• Identify opportunities for upselling and cross‑selling our clients’ services.
• Support the sales team by handing over warm leads and contributing to revenue growth.
• Be a liaison for photographers, coordinating with them to resolve any issues they might have regarding shoot locations, customer issues, etc.
• Maintain accurate records of client interactions and updates in our CRM system.
• Provide feedback to internal teams to improve processes, customer experience, and service delivery.

About You

We’d love to hear from you if you have:
• 3+ years of experience in customer service, account management, or a similar client‑facing role.
• Excellent written and verbal communication skills.
• A strong sense of empathy, emotional intelligence, and problem‑solving ability for working in a fast‑paced environment, managing multiple priorities at once.
• The ability to work independently while following processes and instructions.
• A proactive mindset, always looking for ways to improve client satisfaction and retention.
• An interest in photography or real estate (nice to have, but not essential).

What We Offer

• Hybrid working structure (4 days in office, 1 day remote).
• Opportunity to work with a dynamic international team.
• Training and support to help you succeed in both the customer service and account management aspects of the role.
• The chance to be part of a creative, fast‑growing company making homes stand out in the market.